Computershare Program Manager, Plans Communication in Bolingbrook, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/6282824 We have a fantastic opportunity for someone to shape our business as Program Manager, Plans Communication - US. A COMPANY TO BE PROUD OF At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 16,000 people around the globe are entrepreneurial and innovative and serve our clients and customers with precision and reliability because they count on us to deliver, every time . DIVERSITY IS A STRENGTH Across our global team, we see diversity as a source of strength. The more perspectives we have, the better equipped we'll be to meet the demands of our diverse global customer base. We want every person who joins out team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included wit hin our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed. OUR VALUES Our key values - Certainty, Ingenuity and Advantage - drive everything we do: you can count on us to deliver with precision and reliability, every time. We look beyond today's problems to find tomorrow's solutions, focusing on finding new and better way to unlock your competitive edge and help you achieve your business goals . A ROLE YOU WILL LOVE The strategic objective of the team is to enhance the customer experience and value we deliver internal businesses by collaborating on client-centric communication strategies optimizing all communication channels to drive engagement, cultivate relationships and provide financial benefit. The Program Manager, Plans Communication, is responsible for managing the 4-pillars of the Plans Communication Program; New Business, Retention, Operational Efficiencies and Measurement & Reporting. As part of the program lifecycle, building strong, collaborative relationships is essential along with building industry knowledge, and demonstrating communication expertise. S/he shall deliver client offerings that drive and increase engagement, improve client relationships and retention, and provide financial benefit to the company and clients . Primary Accountabilities MANAGES PLANS COMMUNICATIONS PROGRAM:
+ Evaluates client communication goals, expectations and budget, discussing/planning how communication efforts feed into the objectives, creating metrics, establishing timelines.
+ Consults, Scopes and Delivers.
+ Develops Proposals and Presentations.
+ Pre and Post-reporting/Data Analysis.
+ Coordination of and participation with ( content writing ) Creative, Logistics Management, Billing and cost capture and reporting, & SLA review.
+ Program updates and continual evolution: Contribution to global go-forward efforts.
+ Works with CPU business partners to understand industry communication needs, goals, and patterns.
+ Advises business partners on new industry-relevant, client-centric communication trends and understands the competitive landscape.
+ Acts as the subject atter expert in solving specific business or strategic problems for the development and management of Plans Communication.
+ Recommends ways to expand sales and profitability of Plans Communication
+ Benchmark current % of Plans clients and current controllable retention rate.
+ Other duties or tasks as assigned by management.
WHAT WE NEED FROM YOU Required: Word Processing, Spreadsheets, E-Mail, and Internet software knowledge along with essential computer skills that include regular use of a computer, including the ability to type, utilize a mouse, and read information from a computer screen or monitor. M.S. Project, MS Office Suite, Adobe Professional and SharePoint Experience.
+ Excellent written and verbal communication skills.
+ Creative with the ability to come up with new and innovative ideas.
+ Demonstrated ability to work on multiple projects at a time.
+ Knowledge and experience using AP writing format.
+ Adobe Creative Suite Experience.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with di