Campus Management Dynamics 365 Solution Architect in Boca Raton, United States

The role of the Dynamics 365 Solution Architect is to guide, mentor, and coach other analysts while assisting with any high severity issues as needed. This includes acquiring resources and coordinating the efforts of team members and other departments or clients in order to resolve incidents in a timely manner, based on their severity and urgency. The Solution Architect will also define the learning objectives for their products/areas and oversee quality control throughout their incident’s life cycle. The Solution Architect is responsible for leading the support and internal support training for Campus Management Corp.’s Finance HR & Payroll (CampusNexus Finance), which is built on Microsoft D365. The Solution Architect will provide in-depth knowledge of the Microsoft Dynamics 365 application and evaluate the customer’s business processes against the standard Dynamics 365 functionality with guidance from the CampusNexus Student team for the integration pieces. The Solution Architect is responsible for the analysis, troubleshooting and resolution of incidents and tasks that have been escalated by Client Services Analysts (Account Owners), Senior Analysts, Technical Leads, and Managers.

  • Investigate and resolve reported application issues, tasks, and escalations.

  • Follow established guidelines and industry best practices to resolve customer issues.

  • Provide training, mentorship, and best practices to Account Owners, Senior Analysts, and Technical Leads.

  • Create tools to assist in increasing productivity and troubleshooting incidents.

  • Effectively communicate timely and consistent updates to both internal and external customers.

  • Establish rapport, gain and maintain credibility with diverse audiences.

  • Approve and/or create Client Services documentation, including Knowledge Base articles.

  • Assistance/participation in Campus Management’s annual User’s Conference.

  • Build and maintain knowledge of the database structure, configuration files, integrations and business flows to assist with issue investigation and resolution.

  • Input on workflows, process improvements, and ongoing training.

  • Escalate issues to management as appropriate.

  • Working with cross-functional managers within the company to develop feedback mechanisms for problems, causes, and resolutions.

  • Department liaison responsible for collaboration and customer satisfaction initiatives with other departments including Development, Product Management, Professional Services, and Cloud.

  • Delegate tasks and responsibilities to appropriate personnel.

  • Oversight and execution of projects, department related duties, and customer deliverables as assigned.

  • Experience in Microsoft AX/Dynamics 365 application with a focus on business modeling and software implementation and/or support.

  • 4+ years supporting new and existing customers in Microsoft Dynamics AX.

  • 4+ years of demonstrated experience in conducting highly visible presentations, conducting formal classroom training and/or online/webcast training on software applications or in a technical field preferred.

  • Bachelor's degree or equivalent work experience required.

  • Experience configuring and troubleshooting workflows.

  • Knowledge of Student Information System and HR, Payroll, AP/AR, GL module is a plus.

  • Experience with Finance, HR and Payroll.

  • Understanding of Adult Learning practices and principles.

  • Ability to quickly learn new technologies in order to explain all Campus Management products and services.

  • Excellent written and oral communication skills. Proven effective listening skills. Solicits different viewpoints; shares knowledge and insights.

  • Ability to complete advanced scripting tasks in SQL and SSRS for data analysis/troubleshooting purposes, including writing complex ad-hoc queries and creating/troubleshooting SQL views, stored procedures, and functions.

  • Possesses advanced troubleshooting, problem-solving and analytical skills.

  • Ability to effectively manage multiple assignments with a sense of urgency, structure, and attention to detail.

  • Identifies opportunities for process improvement and makes constructive suggestions for change.

  • Work both independently and as part of a team and can communicate at all levels of the company.

  • Partners with other departments when necessary to ensure that incidents are resolved in an efficient and timely manner.

  • Demonstrated ability and willingness to mentor other staff members and deliver product/process training as needed.

  • Proficient in Microsoft Office Suite

  • Dynamics 365 Certifications preferred

  • Post-Secondary School industry experience preferred

  • Industry certifications (i.e. TSIA, HDI, CompTIA, Service Strategies, etc.) preferred.

  • Bilingual – Portuguese / English, Spanish / English

  • Experience in Microsoft AX/Dynamics 365 application with a focus on business modeling and software implementation and/or support.

  • 4+ years supporting new and existing customers in Microsoft Dynamics AX.

  • 4+ years of demonstrated experience in conducting highly visible presentations, conducting formal classroom training and/or online/webcast training on software applications or in a technical field preferred.

  • Bachelor's degree or equivalent work experience required.

  • Experience configuring and troubleshooting workflows.

  • Knowledge of Student Information System and HR, Payroll, AP/AR, GL module is a plus.

  • Experience with Finance, HR and Payroll.

  • Understanding of Adult Learning practices and principles.

  • Ability to quickly learn new technologies in order to explain all Campus Management products and services.

  • Excellent written and oral communication skills. Proven effective listening skills. Solicits different viewpoints; shares knowledge and insights.

  • Ability to complete advanced scripting tasks in SQL and SSRS for data analysis/troubleshooting purposes, including writing complex ad-hoc queries and creating/troubleshooting SQL views, stored procedures, and functions.

  • Possesses advanced troubleshooting, problem-solving and analytical skills.

  • Ability to effectively manage multiple assignments with a sense of urgency, structure, and attention to detail.

  • Identifies opportunities for process improvement and makes constructive suggestions for change.

  • Work both independently and as part of a team and can communicate at all levels of the company.

  • Partners with other departments when necessary to ensure that incidents are resolved in an efficient and timely manner.

  • Demonstrated ability and willingness to mentor other staff members and deliver product/process training as needed.

  • Proficient in Microsoft Office Suite

  • Dynamics 365 Certifications preferred

  • Post-Secondary School industry experience preferred

  • Industry certifications (i.e. TSIA, HDI, CompTIA, Service Strategies, etc.) preferred.

  • Bilingual – Portuguese / English, Spanish / English