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ADT Security Services, Inc. Manager, Data Analytics & BI in Boca Raton, Florida

/Company Overview:/

At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visitwww.adt.comor follow us onTwitter,LinkedIn,FacebookandInstagram.

/Summary:/

The Manager, Data Analytics & BI will be part of a team that provides fast access to data and analytics for ADT’s sales leadership. Data-driven conclusions will help drive our framework for variability performance management, customer and associate retention, and continuous sales improvement. Some of the responsibilities include:

  • Develops reporting for new products and services providing insights into market penetration, distribution channels, and customer behaviors including retention

  • Aggregates and analyzes data to identify behaviors and forms of recognition/motivation to drive financial benefits for new product and services

  • Build Emerging Market scorecard and produce custom reporting to drive field engagement to increase revenue streams

  • Create customer segmentations and insights into buying behaviors and demographics

  • Design and partner with Predictive Analytics & Marketing team to create models to reach actionable conclusions.

  • Builds trend and variability analyses, identifies correlation and/or causality, assists the proper training and usage of reports and data analysis to drive growth.

  • Understand end to end customer journey to provide data insights into improving business processes and metrics to monitor those improvements

  • Collaborate on project intake, project formalization and planning to understand data connectivity

  • Prepares compelling and comprehensible visualization to assist with leadership coaching, business reviews, and strategic decision making.

  • Automates visualization process for standardization and replication.

  • Partner with IT to drive requirements for both data warehouse and scorecard

  • Aids/enables revenue growth, profitability, and performance management; supports dialogue with finance, product, marketing, sales, operations, contact center and IT.

  • Suggest tools, approaches and data use to meet the needs of a particular problem

Identifies and advocates for areas of improvement in data rigor, collection, use, and visualization.

  • Provides ad-hoc reporting and analysis.

  • Performs other duties as assigned.

/Experience:/

  • Five years of recent, relevant experience.

/Education:/

  • Bachelor’s Degree in related field is required, preferably in a quantitative major like Mathematics, Economics, Finance or Engineering. Master’s Degree is preferred.

/Skills:/

  • Expertise in Oracle SQL

  • Mastery of BI tools such as Tableau, MS Office (full suite), especially Excel (Macros, VBA) and PowerPoint

  • Experience with predictive and statistical analytics

  • Preferable experience with Copanet, Contact Center tools and Nexidia and security industry

  • Ability to simplify and explain complex, technical topics to a non-technical, time-constrained audienc

  • Bias for action and awareness of sales-based needs in a highly competitive environment

  • Highly adaptive to changing priorities

  • Strong work ethic, ownership of delivery and attention to detail/ accuracy

/ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more./

Title: Manager, Data Analytics & BI

Location: Florida-Boca Raton

Requisition ID: 2012306

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