Kelly Services IT Analyst in Blue Ash, Ohio

BASIC FUNCTION: Responsible for support of end-users in Region Americas. Assist where needed in basic system administration and in the communication between US and LATAM IT support, LATAM plant management, and end users.


  • Provides end-user support through the Attend ticketing system for commonly used desktop systems applications like Microsoft Office, PC hardware and peripherals, Windows 7 Operating System, according to the specifications from Group ITS.

  • Coordinates user account creation and deletion requests with appropriate administrators.

  • Identifies problems, troubleshoots and provides advice to assist end users.

  • On occasion assists network administrators with special projects such as end user software upgrades.

  • Coordinates with local network administrators or competency centers to resolve problems if necessary.

QUALIFICATIONS: Must possess strong customer service and troubleshooting skills for end users as well as ability to prioritize tasks and provide excellent customer service. Must possess solid knowledge of standard IT equipment desktop hardware and applications, including Lotus Notes, as well as LAN components and peripherals. Previous experience assisting with IT infrastructures and end users in multiple locations is strongly preferred. Must possess both written and spoken fluency in English and Spanish; fluency in Portuguese is a bonus. Must be able to travel across Region Americas as needed.

Why Kelly ® ?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your career today.

About Kelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.