State Farm Insurance Claim Associate-Express - January in Bloomington, Illinois

This job was posted by : For more information, please see: Requisition ID:req5584Job Title:Claim Associate-Express - JanuaryNumber of Openings:30Job Category:Para-Professional/SupportEmployment Type:Regular Full-TimeShift:Any/AllWeekends:BothLocation:Bloomington, ILDuties and Responsibilities:Duties and Responsibilities:Delivers a remarkable customer experience throughout the handling of lower complexity claims, identifying and ensuring prompt routing of claims to other functional areas.Receives and processes claim information, and communicate with internal and external customers via phone and other communication channels.Works in a team environment and handles low complexity/high volume work in contact/call center environmentSuccessful completion of required training programs and licensing; continuing education for licensingListen and communicate clearly, professionally and empatheticallyWork from established procedures and job aids and handle multiple computer applications while helping customers on the phoneEducate customers on the claim processEscalate problems or inquiries as neededMaintain quality, accuracy and professionalism in a fast-paced environmentAbility to multi-task and adapt to changing environmentPrior call center or customer service experience is preferredAdditional Details:Fulfill state licensing and continuing education requirements as applicableJob may require travel overnight via commercial transportation or driving motor vehicles to any office locations where the Company does business, or other locations to conduct/attend training, conferences, meetings, and/or seminarsMay be required to work additional hours, overtime hours, or non-standard hours, including varying work shifts, nights, weekends and holidays, based on workload and as the operation dictates9 Weeks of Training; Training Hours: Monday to Friday 7:30 AM to 4:00 PMNo time off will be granted during the training. Please ensure you are able to commit to the mandatory training before applying.Pay for Performance: Merit reviews are conducted annually to reward associates with performance-based pay increases. As you continuously grow, your pay often grows too.Annual Bonus Potential: The annual bonus provides a way to reward eligible employees for their contributions and continuing commitment to the overall success of the State Farm Companies goalsTotal Rewards: You may be eligible to participate in our total rewards benefits package which includes medical, dental, life and disability insurance, vision, 401(k) plan, credit union, tuition aid reimbursement, a fully funded retirement pension plan and moreExpress Auto Claims is a dedicated, in-office workforce that supports a 24 hour and 7 days a week work environment driven by customer demands.SALARY: Competitive starting salary $32,743.75/annual ($16.25/hr.); shift pay (including weekends) may apply. Our compensation programs are always evolving and are subject to change.INCUMBENCY PERIOD: Employees hired into the Claim Associate - Express position in Bloomington are subject to a 12-monthincumbency period (beginning on the effective date in this position) which must be met before the incumbent can post or be considered for other opportunities. An 8-month incumbency period (beginning on the effective date in this position) will apply for promotional opportunities. Exceptions to the incumbency period will be considered on an individual basis, consistent with business needs and management approval. This does not affect the at-will relationship between State Farm and you, the employee, and does not create an employment contract, nor contractualrights.WORK SCHEDULE: After training, full-time weekly schedules total 38:45 per week. Employees are expected to work in a shift environment includ ing irregular hours, weekends, and holidays based on workload, job requirements and customer demand. Employees work schedules may change based on business need and are expected to be shift flexible as business needs change.CB18MON18#LI-LF1Apply Here: