Navigant Consulting Inc Eligibility Representative - Hospital Onsite - Navigant BPM - Birmingham, AL in Birmingham, Alabama

Navigant Consulting, Inc. (NYSE: NCI) is a specialized, global professional services firm that helps clients take control of their future. Navigant’s professionals apply deep industry knowledge, substantive technical expertise, and an enterprising approach to help clients build, manage and/or protect their business interests. With a focus on markets and clients facing transformational change and significant regulatory or legal pressures, the Firm primarily serves clients in the healthcare, energy and financial services industries. Across a range of advisory, consulting, outsourcing, and technology/analytics services, Navigant’s practitioners bring sharp insight that pinpoints opportunities and delivers powerful results. More information about Navigant can be found at

Navigant Cymetrix unites the strengths of four category-leading companies to address the complexities of today’s healthcare system. We design, develop and implement integrated, patient-centered solutions for sustained improvements in performance and profitability, working collaboratively across a spectrum of customers that encompasses hospitals, health systems, physician practice groups and payers.

The Eligibility Representative – COS will screen patients for possible financial assistance programs to assist with hospital financial responsibilities. Perform any and all related job duties as assigned.

Essential Job Functions

  • Customer Service

  • Patient Eligibility Screening

  • Client Relations

Duties and Responsibilities

  • Screen patients for possible financial assistance programs.

  • Assist patients with the completion of applications.

  • Follow up with patients and agencies to ensure eligibility for date(s) of service.

  • Manage a group of accounts on a daily in accordance to standard operating procedure.

  • Update patient account status in hospital system and Navigant Cymetrix CUBS system on a daily basis.

  • Work closely with hospital employees and third party agencies.

  • Participate in hospital meeting as deemed necessary.

  • Adhere to all company policies and procedures.

  • Communicates daily with coworkers, hospital and management in regard to account progress and or issues.

Client Responsibility

  • Act as liaison between the patient, the client and outside eligibility agencies to ensure favorable outcomes.

  • High school graduate (college preferred).

  • Computer/typing knowledge.

  • Bilingual (English/Spanish) preferred.

  • Healthcare background preferred.

  • Working knowledge / experience of Federal, State, and County eligibility programs.

  • Strong conceptual, as well as quantitative and qualitative analytical skills

  • Work as a member of a team as well as be a self-motivator with ability to work independently

  • Constantly operates a computer and other office equipment to coordinate work

  • Frequently travels by airplane, train or car as necessary to perform work at another location

  • Regularly uses close visual acuity and operates computer equipment to prepare and analyze and transmit data

  • Generally works in an office environment

Navigant Cymetrix is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information or any other basis protected by law, ordinance, or regulation.

Navigant will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.