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Bruker Corporation Sales Applications & Service Engineer (m/f/d) in Berlin, Germany

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.

In Berlin or Frankfurt am Main area (Home Office) we are looking for a

Sales Applications and Service Engineer (m/f/d)

for our customer support department in the Flourescence Microscopy (FM) devision of Bruker. You will be responsible for all service related topics as well as for sales support in equal parts. In this position you travel 75% of your time, mostly within the EU and Israel.

The job training will take place at our facilities in the USA (three months divided into two six week training sessions).

  • Provide front line instrument related system support, including: Customer training on software and hardware; Customer facing communication (including technical and training presentations and potential upgrades that could be purchased to support customer applications); Install and repair of FMBU instruments in the field.

  • Product demonstrations – able to set-up and demonstrate FM products at customer sites and in tradeshow environments.

  • Evaluate, summarize, and present customer applications to the team to help identify forward thinking applications of Bruker products.

  • Evaluate, summarize, and present forward thinking research in fields where Bruker FM may have interest.

  • Aid the sales organization by helping to generate leads and close sales cases.

  • Provide system-level support by providing instrument diagnostics and troubleshooting though both phone support and direct customer interaction.

  • Maintain technical proficiency and field engagement though effective on-site support executing installation, customer training, preventative maintenance, troubleshooting/fix, and upgrades for assigned group of products.

  • Aid manufacturing by producing instruments internally as required by operations.

  • Have hands-on experience and knowledge on at least multiphoton microscopy and preference for two of the four techniques: multiphoton microscopy, super resolution, fluorescent confocal microscopy, lightsheet.

  • Execute sample measurement to technically advance a sales opportunity.

  • Providing pre/post sales technical support including service of the systems.

  • Minimum MSc Degree in a scientific field with experience in microscopy, PhD preferred. Other scientific degrees (BSc minimum) considered if combined with relevant experience.

  • Proficiency in laser microscopy, particularly super-resolution, multi-photon, or high speed confocal.

  • Ideally experience in supporting customer applications and experiments, test, troubleshoot and diagnose equipment, and be technical leader for complex cutting edge systems.

  • Theoretical understanding of the biology and the physics of our instrument’s operation.

  • Effective problem solving of complex system, product user, and application issues.

  • Demonstrated excellent verbal and written communication and presentation skills.

  • Ability to be the lead trainer, technical leader, and effectively empower team for assigned product or group of product modules / troubleshooting / etc.

  • Proven ability to develop, communicate, implement, coordinate team, and execute assigned project; achieving all required deliverables on time.

  • Ability to empower customer, field, and technical support team raising their level of technical capability and performance.

  • Able to work in environments ranging from the production floor to bio laboratory.

  • Fluent in English and good German skills.

  • Willingness and ability to travel 75% of the time, both domestically and internationally on short notice (mostly travelling within the EU and Israel).

ID: 2019-7277

External Company URL: https://www.bruker.com/

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