Accenture Incident Management in Bengaluru, India
Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.
Role :SW/Application Tech Support Practitioner
Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must Have Skills :Incident Management
Good To Have Skills :Service Management
Job Requirements : nderstanding and knowledge of all service management processes and frameworks Understanding of external and internal stakeholders and corresponding escalation matrix Ability to work under pressure and on rotational shifts Ability to operate with minimal direction and effectively in a team and remote environment Ability to drive and manage activities across other vendors Excellent oral and written communication skills Balancing and prioritising own activities to make sure critical items are addressed Properly documents and follows through on progress, issues and agreements with others Maintaining positive and effective working relationships with peers and clients/customers Identifying and addressing potential issues before they are recognized by others Anticipating others reactions when responding to difficult situations and ability to cope well under pressure Need to work flexible business hours and be able to manage service impacting incidents outside of normal working hou
15 years of full time education