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Apptio, Inc. Technical Account Manager in Bellevue, Washington

You:We are looking for someone to join a team of people who are bright, proactive and passionate about making their customers wildly successful. This person loves working with customers, guiding them, answering questions, and building great relationships with rapport and credibility. The Technical Account Manager has a strong technical aptitude, who loves to problem solve, and enjoys being challenged by complex technical questions. The Technical Account Manager will be the primary point of contact for product adoption with a focus on increasing the customer's time to value. You will deliver technical guidance and best practices on the Apptio products through mentoring on solution design, performance and scalability.Us:The Technical Account Manager will manage a portfolio of customers with a focus on optimizing their current capabilities and expanding their use cases by providing them deep technical mentoring in support of their Technology Business Management (TBM) initiatives on their roadmap. Success is measured from the renewal of the Apptio solution. The Technical Account Manager will form close partnerships with our Account Managers, Sales, Product Management, Engineering and Support teams to contribute to the ongoing success of our customers, as well identify upsell opportunities.Our values:* Integrity: integrity of the individual and the organization* Passion for performance: a passion for performance and a bias for action, creating real value for all our customers and help them maximize their Apptio ROI* Innovation: seeking breakthrough opportunities, taking risks and initiating meaningful change* Focus on people: demonstrating respect for all, and mutual commitment to the success of our team, our business and the customers we serveWhat we want you to do:Primary:* Working closely with the customer TBMAs to ensure they become power users of our solution, as well as performing remote training to the consumers as needed.* Understand in detail the configuration of each customer's Apptio implementation (data, models, reports, etc.) so that training and mentoring opportunities can be easily identified in a proactive manner.* Mentoring them to do things more efficiently with our solution with a focus on product and business domain best practices.* Drive customer enablement plans against the customer's TBM roadmap to ensure that adoption is mapped to customer's true needs.* Coordinate with Support, Product Management, Engineering, .and.amp; Customer Success to ensure the appropriate level of response to customer needs.* Analyzes technical concepts and translates them into business terms, and for mapping business requirements to technical features and product functionality* Quarterback escalated technical issues and collaborate with our support teams to delivery timely solutionsOther:* Assist with driving Apptio best practices and sharing knowledge throughout the organization.* Gather customer feedback and work with the Product Management team to recommend how to improve product usability.* Drive or participate in internal organizational initiatives.Basic Qualifications:* B.S. Computer Science, Computer Engineering, Electrical Engineering, MIS, Finance or equivalent experience.* 3+ years of solid experience in a Technical consultant, Product specialist or Technical analyst role for medium to large-scale business software implementation projects.* At least 1 year of customer account management experience.Preferred Qualifications:Preferred Skills:* Client-focused attitude.* Ability to communicate and present effectively over the telephone, via web based presentations and/or in person.* Strong Attention to Detail and Excellent analytical, data analysis, .and.amp; problem solving skills.* Strong relationship building skills with