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Microsoft Corporation Technical Account Manager (Support Engineer) in Bellevue, Washington

Microsoft Advertising is a worldwide sales, marketing and services organization on the cutting edge of the digital advertising industry. Microsoft Advertising is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry.

The Microsoft Advertising Technical Solutions team is a focal point for Microsoft agencies, advertisers and partners around the world. As a Technical Account Manager (TAM), you are the critical link between agencies, clients, partners and products. You will be responsible for providing technical solutions and maintaining relationships with key strategic Microsoft partners. You will build trust through your deep technical expertise of the platform and industry.

You will work closely with cross functional teams in sales, engineering, business groups and technical support to flawlessly execute solution implementation, pre-sale support and consultation on Microsoft products. By building and maintaining a long-term relationship with agencies, clients and partners you will understand their business strategy and execute a service delivery plan based on the product roadmap. You will be the resident expert and trusted adviser for your agencies, clients and partners to provide world class service, support and competitive technical solutions.

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Responsibilities

Use your breadth and depth of knowledge across product offerings as you partner with sales teams to recommend and implement digital marketing solutions for clients.

Create and execute a project plan for new platform integrations working with stakeholders to identify and mitigate technical dependencies for a successful deployment.

Manage client technical support requests, providing investigation prioritization with continuous and timely updates while driving to resolution.

Conduct regular service meetings to build trust and communicate product enhancements, supportability plans and technical opportunities.

Deliver technical project presentations, best practices, trainings to varying levels of business and technical audiences.

Construct SQL queries to access information in Microsoft’s internal databases for the purposes of reporting and troubleshooting.

Maintain internal Microsoft engineer relationships to influence incremental product improvements.

Qualifications

Bachelor’s degree or equivalent practical experience preferred (Computer Science, Engineering, Mathematics or Digital Marketing).

Experience troubleshooting technical issues in a client facing role.

Experience working with development technologies such as Java, .Net, XML, REST, OAuth, XML and SOAP. Experience with SQL. Experience working with APIs.

Highly skilled in interacting with sales teams and technical stakeholders and translating complex requirements into appropriate solutions.

Exemplary communicator with excellent written and oral business communication skills.

Demonstrated organization and planning skills with ability to work under deadlines and prioritize several complex projects simultaneously.

Strong technical writing skills to be utilized for case management, knowledge capture, bug management and training.

Familiarity with the ad serving industry, ad exchanges, and real time bidding/auction platforms.

Obsessed with providing a great client experience.

Organic, paid search or social advertising experience preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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