Microsoft Corporation Industry Solutions Manager in Bellevue, Washington

The Education SMB Lead role is a core member of the US Education West Region LT and is responsible for driving GTM strategy, 1:Many engagement, thriving partner ecosystem, and successful utilization of the Microsoft platform to managed K-12 and Higher Ed customers breadth customers in the West ATU.


The Education SMB Lead achieves impact mainly through:

Strategy Leadership: The role is directly accountable for the all up SMB business performance. As the leader of the SMB v-team, you are responsible for identifying growth opportunities, defining strategies, developing the go to market execution plan, identifying channel capacity needs and securing the necessary investments to ensure Microsoft realizes its full growth potential in the SMB space. Consequently, the Customer Program Manager should have deep business insights into the local SMB market dynamics, knowledge of political/legislative requirements, and demonstrate strategy leadership in the formulation of a robust business plan working in alignment with key SMB business partners to deliver short term results and build a foundation for long term sustained success.

Cross Team Collaboration: The SMB business model requires a high degree of collaboration across many key teams and functions. Key business partners include: One Channel Partner, Product Marketing, Commercial Marketing, Inside Sales, Sales Excellence, Software Asset Management & Compliance, Partner Programs, Finance, etc. The successful Customer Program Manager must be an effective and efficient collaborator and v-team leader to drive One Microsoft alignment, execution, and results through business partners and via extended v-teams.

Customer/Partner engagements and new business incubation: The Customer Program Manager is responsible for supplementing global data with local insights to optimize for customer life time value through acquisition, retention and growth strategies leveraging scalable routes to market. In order to do so, the Customer Program manager should leverage their strong local SMB market insights on customer preferences, competitive dynamics, and digital maturity to identify local customer plays, optimize demand generation and influence execution across the routes


The successful candidate is an experienced sales and marketing leader with deep SMB Education market insights, a track record of business strategy, sales leadership and hands-on execution excellence. Specifically, this highly visible and strategic role requires a candidate, who possesses the following characteristics:

  • Ability to set and drive customer strategy, thus translating strategy into concrete actions and marketing/sales motions

  • Excellent business judgment and results across a range of disciplines including multi-channel sales, marketing, finance, and strategy

  • Ability to effectively drive cross-group collaboration, using project management, impact and influence, as well as communication skills.

  • Strong analytical mindset, but creative in problem solving and entrepreneurial in approach. Effective at managing and thriving in

  • ambiguous situations.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.