Hilton Sky Lounge Manager in Belgrade, Serbia

Sky Lounge Manager

As theSky Lounge Manager, you will be a passionate and dynamic individual who enjoysworking in a fast paced high quality environment. You will have extensiveknowledge of both food and drink with a strong focus on beverage. You will manageall aspects of service and ensure to offer and deliver a high quality,efficient food and beverage service that will enable a superior guestexperience and is in accordance with licensing regulations.

You will be responsible for performing the following tasks to thehighest standards:

Service & People

  • Check that guest service standards are set, implemented and monitored, and continuously evaluated
  • Maintain an effective service with an emphasis on high quality, efficient service
  • Set-up of the outlet in accordance with the pre-determined standards of the operation
  • Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
  • Demonstrate a perfect knowledge of all food and beverages served in the bar, how beverages are prepared (to recipe) and presented, and how personnel are trained to possess this knowledge and the application of it
  • Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understood and applied
  • Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
  • Evaluate the performance of the Team ensuring the highest standards of service are given at all times
  • Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner
  • Ensure all staff members have a Personal Development Plan that details and actively encourages use of HiltonUniversity and the Hotel Training Calendar
  • Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
  • Adhere to the Company disciplinary policy when necessary
  • Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence
  • Complete all necessary administration in accordance with Company procedures relating to all staff members
  • Maximize revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques

Controls, Financial and Sales:

  • Maintain and manage bar stock control procedures ensuring par levels are adequate for service levels
  • Work with F&B cost control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained
  • Produce effective payroll and revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office
  • Ensure prices are in line with budgeted GP targets
  • Develop, cost and price menus with the Food and Beverage Manager
  • Meet or exceed the monthly drink profit margin target
  • Attend and contribute to sales and marketing meetings and manage marketing campaigns agreed with the food and beverage manager and the sales team
  • Maintain guest interaction through social media
  • Be aware of comp set and ensure correct pricing strategy is in place
  • Be aware of up and coming trends

A Manager serving Hilton brands is always working on behalf of ourGuests and working with other Team Members. To successfully fill this role, youshould maintain the attitude, behaviors, skills, and values that follow:

  • Customer Service experience in a managerial role
  • Knowledge of Serbian language is mandatory
  • A warm personality, attentive and smartly presentable
  • An ability to listen and respond to demanding Guest needs
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Committed to delivering high levels of customer service
  • Ability to work under pressure
  • Flexibility to respond to a range of different work situations
  • A good level of IT proficiency is required
  • Previous experience in similar role
  • Passion for delivering exceptional levels of Guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Bars and Restaurants

Title: Sky Lounge Manager

Location: null

Requisition ID: HOT05TZF