Hilton Conference and Events Sales Coordinator in Barcelona, Spain
AsC&E Sales Coordinator at Hilton Diagonal Mar Barcelona, you will support sales administration needs for hotel events team and work closely with customers to determinate their needs and build repeat and expanded business. The C&E Sales Coordinator will also work closely with the Sales function to contribute to strategy and promotional activities. Specifically, a C&E Sales Coordinator will perform the following tasks to the highest standards:
- Knowledge of the facilities, products and services of the Hilton Diagonal Mar Barcelona.
- Supporting the Commercial Director and the whole Business Development Department in maximizing Hotel revenues.
- Supporting the GC&E Sales Executive and GC&E Sales (Asst.) Managers in the selling, planning and executing events.
-Handling of all customer enquiries with a professional telephone manner and demonstrate high stardards of customer service.
-Planning, coordination and organisation of internal events, as well as sales of smaller external events, taking into account the hotel strategy and the direction of the GC&E Sales Manager or its representatives.
-Preparation of offers and contracts according to customer requirements.
-Administration and coordination of event/room bookings.
-Participation in professional hotel tours and meetings with clients.
-Coorect, efficient and timely communication with customers, guests and team members.
-Providing support for events.
-Timely preparation and distribution of BEO's, alterations, Daily, etc.
-Welcoming and saying goodbye to guests attending events.
-Carrying out exit interviews and drawing up a corresponding report.
-The creation of all required reports and statistics.
-Correct and complete entry of required data and activites in the specific computer systems.
-Adherence to deposit guidelines.
-Control of invoices for completeness and payment on time: adherence to all the Hilton sales guidelines and time periods for the C&E area, in particular adherence to the offer periods (max 24 hours), general consultation with the C&E Sales Manager when drawing up special prices.
-Participate in hotel promotional activities.
-Participation and support of marketing activities, like BBOB calls, Sales Blitz, etc.
-Participation in the regular communication meetings (CG&E, BD, Hotel, etc).
-Obliged to participate in (internal) trainings and yo put the learned into practice.
-Ensure a safe environment for our guests and Team Members at all times.
-Be aware of the overall responsibility for safety in our hotel and be strict with all the safety instructions, especially when operating machines and equipment.
-Behave at all times in such a way as to avoid accidents.
-Be able to raise the internal alarms correctly.
-Know what to do and how to do it, in case of an evacuation/fire alarm or other emergencies (i.e bomb threats).
What are we looking for?
-A relevant supervisory/management certificate/diploma or degree in Hospilatity.
Demonstrated previous experience working in the Conference &Events function will be a plus.
English and Spanish (not manditory). Other languages will be valued.
The individual must possess the potential to develop the following competencies, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job:
-Customer Focus: the ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectations.
-Living the Values: The ability to inspire day-to-day consistency with the Hilton Worldwide values. The willingness to walk the talk and positively project the face of Hilton Worldwide.
-Adaptability: The flexibility and willingness to adapt to new situations and to work flexible hours and respond under pressure situations.
-Teamwork: The ability to be collaborative with colleagues, superiors and other departments and the willingness to support any team member to construct a strong group spirit. I can "make it right" with the contribution of my colleagues, not only by myself.
-Dependability: The ability to project confidence and develop a reliable attitude.
-Productivity: The ability to do what expected with positive attitude and, when the chance comes, to go beyond by being anticipative and resolving problems that arise.
-Quality: the ability to do what expected with positive attitude and, when the chance comes, to go beyond by being anticipative and resolving problems that arise.
The candidate should maintain the attitude, behaviors, skills, and values that follow:
-Excellent organizational and planning skills
-Accountable and resilient
-Good organisational and administration skills.
-Positive attitude and good communication skills.
Title: Conference and Events Sales Coordinator
Requisition ID: HOT05TYX