Facebook VP, People Operations in Austin, Texas
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Facebook is seeking to hire a Vice President, People Operations to lead the global People Operations teams focused on delivery of all People services, privacy, process, systems, project management, compliance, contingent workforce and vendor management. This new leadership role on our People team will be responsible for setting long-term strategy and defining our approach to data driven decision making for delivery of all our Human Resources functions. We are looking for a highly experienced visionary who can scale our existing functions to align to Facebook’s growth and our overall mission of giving people the tools to build community and connect the world.
As a leader reporting directly to our VP, HR, this role will bring thought leadership, deep insights and vast experience in people operations and solution delivery while partnering successfully with other leaders such as the VP Global Recruiting, VP of People Analytics and VP of Life@, Compensation, Benefits and Mobility.
The ideal candidate will be highly strategic and have a successful and progressive leadership track record in reputable companies with a focus on scalability. This position will be located in our Menlo Park, California or Austin, Texas office.
Vision & Strategy
Construct and co-create the evolving vision of HR Delivery as a strategic partner and efficiency-maximizing function
Influence global people operations and systems road-mapping to support long-term service delivery goals
Innovation & Execution
Innovate and react to changing business and market realities and demonstrate openness and flexibility to client needs and request
Implement process improvements, technology, training requirements, etc. that will improve the employee experience with HR services
Lead the team in formulating SLAs, escalation standards, and guidelines with a focus on operational accuracy and effectiveness
Proactively identify and create operational efficiencies through centralized administration, outsourcing, and globalization of processes
Define and establish processes and procedures for HR Service Delivery teams and partner with global leads to build scalable and compliant processes with a focus on continuous improvement
Build a metrics driven organization through evolved reporting, dashboards, and tracking channels to provide actionable insight on service delivery
Elevate the employee experience through advancing current support tools to provide accurate data that captures actionable “Voice of the Customer” concerns
Develop/review relevant policies and procedures related to the HR Service Delivery functions and support all audits across the operations team (SOX, Internal Audit, etc.)
Team Leadership & Partnerships
Effectively lead the leaders of People Operation’s functional areas to ensure engagement and effectiveness of direct reports and team
Work with business leaders and People team leadership across Europe & Middle East, Asia Pacific, and the Americas regions to develop the Service Delivery roadmap, identifying gray areas and/or new opportunities for teams to support the regions
Lead and manage the HR Service Delivery teams responsible for operations for employee services and the E2E lifecycle, supporting key partner teams - Employee Relations, HRBPs, Benefits, Legal, Recruiting, IT, and Global Mobility
15+ years of experience in a HR/People Operations environment with knowledge of customer service tools, systems, and processes
Bachelors' degree in Human Resources Management or a related field
Experience influencing all levels of leadership and driving industry transforming practices which includes partnership experience
Experience leading, motivating and mentoring a team to execute strategies with a focus on career development and growth for people on the team
Experience launching or driving implementations requiring change management and communication
Systems thinker with a “product manager mindset” with experience in HR systems
Experience with CRM or HRIS system implementations and data migrations
Process and project management experience. Demonstrated experience leading global projects E2E with multiple stakeholders
Experience leading other multi-discipline company-wide functions including Contingent Workforce, HR Compliance, Learning Operations, HRIS, Intranet (People Portal), and Vendor Management functions
Experience leading multiple specialty areas of HR Operations and partnering directly with centers of expertise teams in Benefits, Compliance, Global Mobility, Leaves, Accommodations, and Employee Relations
Ability to scale/grow global service teams and services through vendors. Strong vendor management experience
Experience working for a fast growing public company with a focus on HR Operations and HRBP/COE
Experience with Global Business Services and either leading or building Global Business Services
Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at firstname.lastname@example.org.
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