Best Buy Technician/Custom Field Programmer in Austin, Texas

660261BR

Job Title:

Technician/Custom Field Programmer

Job Category:

Services/Installation/Repair

Location Number:

925175-210-MAG Austin Custom Staff

Job Description:

The Custom Field Programmer provides a premium experience in advance programming of various control platforms in residential and commercial spaces. Deploy a robust network solution including installation, setup, and configuration. The Custom Field Programmer verifies complete system functionality and that the project scope of work has been successfully completed to the needs of the client. At the final step, the hand-off to the client, the Custom Field Programmer will educate and guide the client through how to fully enjoy and experience their new equipment. You will partner closely with the Magnolia Project Manager and System Designer to ensure end-to-end support for your client.

Key accountabilities:

  • Responsible for the advanced programming of various control platforms, which will integrate and automate various subsystems for either residential or commercial spaces, including lighting control, motorized shading solutions, irrigation systems, surveillance systems, pool and spa controls, and network storage systems etc.

  • Setup of advanced networking systems such as multiple VLANs, multiple WANs, VPN access, and wireless management solutions.

  • Reviews a scope of work from a System Designer and system engineered documents from Engineering team to interpret what components need to be programmed for the system to ensure Clients’ needs are met and teaches the Client how to use the system after it is installed and programmed

  • Work with Magnolia Engineering team, Project Managers, Specialty Sales Managers, and System Designers to deliver the Client’s desired level of functionality and performance for their system and lifestyle needs

  • Ensures Magnolia’s standard of excellence in customer relations, communication, cleanliness, and professionalism are met

Basic Qualifications:

  • 1 year of audio/video programming or Military Service Experience Equivalent

  • 2 years of customer service or Military Service Equivalent

  • 21+ Years of Age

  • Clean Driving Record

  • Understanding of basic electrical theory, including Ohm’s Law

  • Ability to read and interpret site plans including architectural drawings, as-build plans, etc.

  • Savant, C4, and Lutron certified within 90 day of getting into role

Preferred Qualifications:

  • Universal Remote Control certification

  • Control4 certification

  • AMX certification

  • Lutron certification

  • Savant certification

  • Cedia, ICIA, NICET, ECC certification

Req #:

660261BR

Address Line 1:

4970 Us Hwy. 290 W South Town Square

City:

Austin

State:

TX

Zip:

78735

Job Level:

Individual Contributor

Employment Category:

Full Time

Brand:

Magnolia

About Us:

About Magnolia

For over 50 years, Magnolia has been dedicated to one thing, 100% customer satisfaction, offering premium audio, video and home automation gear for connoisseurs who demand nothing but the best. Today, Magnolia continues to grow, opening more Design Center locations inside Best Buy stores. These Design Centers act as the hub of the areas they are in, servicing the Magnolia stores around them with brands and services that Magnolia can only offer in these select locations. The best part, no matter which Magnolia store you shop, all the products and services are at your service, because the Magnolia family, along with the Best Buy brand, all work seamlessly together to provide you with solutions to satisfy your every home entertainment need.

Best Buy Company and its Family of Brands

Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.

Additional Job Information:

What are my rewards and benefits?

Surrounded by the latest and greatest technology, a team of amazing coworkers and a work environment where anything is possible, you’ll find it easy to be your best when you work at Best Buy. While you’re making technology work for our customers, we’re making sure Best Buy works for you with our pay for performance philosophy. At Best Buy we offer top salaries for management, including both short and long term incentive plans based upon business results, as well as endless opportunities to grow in a dynamic work environment that’s part of an industry that never sleeps. From tuition reimbursement to deep employee discounts, to health, wealth and wellness benefits, we believe the success of our company depends on the passion of employees for learning, technology and people.

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