Whole Foods Market Senior Retail Systems Business Analyst in Austin, Texas

Job DescriptionWhole Foods Market is undergoing a transformational change within our growing and highly visible retail systems portfolio. The Senior Business Systems Analyst will drive and define requirements to enable solutions that align to Whole Foods business objectives and are built for scalability, maintainability, and operability. While defining effective requirements is a key part of the position, you will be responsible for leading and participating in all phases of projects. This person will serve as a subject matter expert within capabilities being delivered. We are looking for someone with strong initiative, drive for results, and passion for delivering value to our stores, team members, and customers.

Responsibilities Include:

  • Ownership and development of requirements strategy

  • Drive gathering and progressive elaboration of requirements

  • Ensure requirements are testable, traceable, and have acceptance criteria

  • Facilitate work with the Architects and impacted teams to translate requirements into detailed functional designs for development, testing, and implementation

  • Support the Product Owners in grooming items in the retail demand backlog

  • Subject matter expert on the business requirements/capabilities being delivered

  • Identify, communicate, and drive to resolutions, risks, and issues impacting business rules, requirements, and specifications

  • Lead, and assist, in managing the scope of applications and related changes

  • Approve functional test scenarios for quality assurance

  • Collaborate with stakeholders on the evaluation of the feasibility, effort, and costs to implement requirements

  • Participate in the creation of training materials and assist with user orientation and training

  • Effective vendor collaboration and management to deliver project results

  • Participate in the development of new business processes

  • Lead ad hoc solution efforts.


  • 5+ years of experience as a Business Analyst

  • 5+ years working experience with Software/Systems Development Life Cycle (SDLC) and associated deliverables within each phase, as well as adherence to change control

  • At least 1 year of experience in either Retail or Point of Sale (POS) systems

  • Must have analytical/elicitation skills to ask the right questions of business partners to dissect, organize, translate, and cross reference requirements

  • Must be detail-oriented and have strong problem-solving and analytical skills

  • Great communication skills and best practices, leveraged while communicating across executive leadership, business, and technical teams

  • Ability to lead various efforts across teams

  • Strong initiative and strength in delivering results

  • Able to articulate complex technical topics for non-technical audiences

  • Bring a breadth of business and technology experience

  • Experience working on a highly visible, complex, and business critical portfolio

  • Knowledge of PCI and SOX regulations, as well as applicable data privacy practices and laws

  • Experience with payment processing and integration across various forms of tenders

  • Experience operating within large programs managing multiple priorities in a fast-paced and date driven environment

  • Experience delivering enterprise-minded, holistic solutions within the store systems space

At Whole Foods Market we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Whole Foods Market hires and promotes individuals solely on the basis of their qualifications for the position to be filled.

Who are we? Well, we seek out the finest natural and organic foods available, maintain the strictest quality standards in the industry, and have an unshakeable commitment to sustainable agriculture. Add to that the excitement and fun we bring to shopping for groceries, and you start to get a sense of what we’re all about. Oh yeah, we’re a mission-driven company too.

Whole Foods Market attracts people who are passionate - about great food, about the communities they live in, about how we treat our planet and our fellow humans - and who want to bring their passion into the workplace and make a difference.

Learn more about careers at Whole Foods Market here!

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