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Facebook Risk Process Lead in Austin, Texas

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

The mission of the Facebook Risk and Payments team is to enable anyone, anywhere to be able to pay and be paid with confidence. This can mean different things across our many payments products - from providing support to advertisers who need help paying their bill, helping charities onboard to receive donations, to identifying and resolving fraudulent transactions. Within the Risk and Payments team, Risk Investigations is responsible for end-to-end fraud management for Facebook's suite of payments products. We define performance metrics, build monitoring and alerting systems, and use a data-driven approach to investigate and respond to new fraud trends.

We are looking for a lead to drive the team’s direction as well as grow the skills and professional development of each individual. Our ideal candidate is passionate about operations, has a track record of influencing change within large organizations, and loves developing people.

Required Skills:

  1. Lead our risk process team to design, scale, and optimize operational workflows for fraud mitigation and customer appeals

  2. Provide expertise in career planning, performance management, and coaching

  3. Become an expert in core risk infrastructure, tools, systems, and operational procedures

  4. Work with Risk Leadership team to determine team’s project roadmap and priorities while holding accountable to milestones and delivery deadlines

  5. Collaborate with our product, partnerships, and sales teams to ensure we are meeting our operational and service objectives

Minimum Qualifications:

  1. 3+ years experience working in a scaled risk or customer support environment

  2. Experience with relationship management and working within a global organization

  3. Experience with strategic thinking with an analytical and problem solving approach

Preferred Qualifications:

  1. 1+ years experience managing people

  2. Experience working in an adversarial space, for example financial fraud, risk mitigation, spam, or product abuse

  3. Experience working in a commerce or payments related space

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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