Apple RCC Customer Service Specialist - French Language in Austin, Texas
RCC Customer Service Specialist - French Language
Austin, Texas, United States
Support and Service
Fluency in French & English (written and spoken)
1+ years of demonstrated experience in a customer service environment
You will have owned or have experience using a Mac and an iOS device
Contact center, consumer retail, or service experience a plus
Professional verbal and written communication skills
Technical aptitude (computer-literate, able to quickly learn new applications)
Have a flexible schedule, including the ability to work nights and weekends
Ability to type in excess of 45 WPM with 95%+ accuracy
Must be able to work a schedule from 7:00 am to 11pm (Central) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year
The Customer Service Specialist will provide extraordinary phone support to customers who have order status questions or require changes to their orders. You are able to translate tech-speak, billing, shipping and eCommerce jargon into every day, understandable terms. You will also need to use multiple sources of information to stay current on product features, technology changes and events that affect customers. This is a fast-paced, performance-based environment where calls are monitored, recorded and assessed.
Education & Experience
Bachelors degree or equivalent work experience.
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