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Facebook Program Manager, Scaled Efficiencies in Austin, Texas


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


Facebook is seeking a highly-motivated individual to lead global process automation and efficiency. This role will sit on the Global Admin Program team, and will partner closely with the Admin community to design, pilot and roll out new processes. This is a unique opportunity to build and shape the evolution of administrative support at Facebook on a global level.

The scope of this role involves interacting with executive client groups, specifically Finance and Legal, and requires an ability to advise and influence various internal teams across the business. This person will need to be comfortable executing in a fast-paced environment, be highly organized, have strong communication skills, and be able to structure and sequence year-over-year planning across multiple work-streams.

Success in this position requires strategic thinking, leadership, communication and analytical experience, as well as the ability to effectively work with cross-functional groups.

Required Skills:

  1. Collect and evaluate data on current Admin planning processes for events, offsites, swag and more, and determine needed adjustments to processes and budgeting

  2. Research, test and implement new strategies and templates with Admins for event and offsite planning, with a focus on economies of scale

  3. Negotiate and centralize vendor contracts and continuously manage, evaluate and review current vendor repositories managed by Admins

  4. Evaluate and build centralized headcount management practices for Admins, including forecasting, incremental growth, contingency headcount and related data and reporting

  5. Update, manage, and oversee the travel and expenditure guidance for Admin-managed company events, swag and travel

  6. Review, evaluate and determine needed adjustments and changes to company policies, including but not limited to: Admin staff travel, budgeting for team expenses

  7. Create and distribute communications for the company that outlines and explains various changes, programs, guidelines and policies

  8. Work closely with Finance and Legal to implement and stabilize changes to company policies and guidelines

  9. Work with Programs and Operations to generate metrics/analytics to track efficiency, consistency, and errors

  10. Develop standard processes and support implementation of tools/dashboards that can be scaled centrally

  11. Attend and facilitate, team and functional meetings as needed

  12. Support collecting, analyzing and integrating feedback into project work-streams

  13. Serve as subject-matter expert to field questions from partners and employees

  14. Capable of exercising independent judgment and discretion while utilizing company policies and practices to determine appropriate action

Minimum Qualifications:

  1. 5+ years of experience in an operational or project management role

  2. Experience prioritizing multiple projects

  3. Experience with Microsoft Office, including Excel

Preferred Qualifications:

  1. BA/BS

  2. Administrative Services, Recruiting Services, Vendor Outsourcing or People Operations experience

  3. Experience in problem solving and providing business insights and recommendations from data sets

  4. Proven stakeholder management experience, including managing multiple partners simultaneously

  5. Ability to work independently, manage multiple concurrent projects and drive initiatives in a cross-functional environment

  6. Experience extracting data from large/complex databases

  7. Experience in data visualizations and building scalable reporting tools

  8. Vendor management experience

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.