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Facebook People Services Center Specialist, Offboarding in Austin, Texas

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.

The People Services Specialist, part of Facebook's Global People Operations team, will work to deliver consistently accurate data and standard processes across the entire employee lifecycle. This role will execute critical key People transactions and data, while ensuring that the data we manage is clean, in compliance and up to date. This role will work closely with internal and external partners to make sure the processes are aligned with the strategy around the employee experience. The ideal person exhibits patience, attention to detail, teamwork, motivation, and an upbeat attitude.

Required Skills:

  1. Provide outstanding support to employee and internal stakeholder inquiries around processes, policy, and issues

  2. Manage inbound employee inquiries, identify needs, process necessary transactions in Workday, Salesforce and other systems, and escalate issues or re-assign inquiry, as required

  3. Execute with accuracy and high standards, the delivery of transactions and processes

  4. Maintain a commitment to our service level agreements (SLAs) around responsiveness and customer satisfaction

  5. Maintain detailed and accurate documentation for each case and our processes

  6. Complete regular data quality reviews and audits

  7. Work on improvement projects

Minimum Qualifications:

  1. 3+ years experience in Human Resources

  2. Experience working across multiple states and local regulations

  3. Analytical and problem solving experience

  4. Experience handling employee experiences and experience managing confidential data

  5. Experience interacting with all levels of an organization

  6. Experience in Excel, including experience with pivot reports, VLOOKUPS, charts & graphs

  7. Computer experience with MS Office applications

Preferred Qualifications:

  1. Shared services experience

  2. Experience in continuous improvement

  3. Experience interacting with all levels of a professional organization and work cross-functionally across many teams

  4. Experience working in a fast-paced environment and dealing with ambiguity

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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