Randstad Patient Account Representative in Austin, Texas

Patient Account Representative

job details:

  • location:Austin, TX

  • salary:$16 per hour

  • date posted:Tuesday, February 19, 2019

  • experience:Experienced

  • job type:Temp to Perm

  • reference:S_733328

job description

Patient Account Representative

Randstad Non-Clinical Healthcare is seeking professional Patient Account Representatives. You will handle account inquiries, payment disputes, and negotiates payment arrangements. Respond to patient calls effectively and provide exemplary customer service. You will identify and escalate patient issues and concerns.

Title: Patient Account Representative

Pay Rate: $16.00/hour

Temp to Hire

Location: South Austin, TX 78704


--Make outbound as well as receive inbound calls manually and through a dialer system

--Receive patient insurance information and updates in the medical software

--Ensure timely collection of payments and keep accurate records and reporting on collection activities

--Run, review and work various reports including aging, adjustments and balances

--Prepare client statements

--Partner with the billing team to ensure timely billing to third party payors

--Negotiate with patients in non-payment cases to resolve billing issues

--Respond to all patient questions related to outstanding balances

--Ensure confidentiality of patient information

--Provide excellent customer service and follow up to maximize collections

Working hours: 8:00 AM - 5:00 PM


--MS Word and Excel

-- Knowledge of Medicare, Medicaid and commercial payer billing procedures for durable medical equipment

--Written and Verbal Communication

--Manage Stress and Maintain Confidentiality

--Data Entry and High Volume Calls

--Strong Customer Service Skills


High School




--HS Diploma or Equivalent

--Excellent attendance and punctuality

--DME company experience preferred but not required

For faster consideration please send your qualified and updated resume to Erika.Stanley@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.