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Facebook Leave of Absence Specialist in Austin, Texas

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

Facebook is seeking a Leave of Absence Specialist to provide operational support for the company’s Time Away programs. The person in this role will also ensure a high touch employee experience. The ideal candidate will have strong initiative who has the ability to think critically, willingness to collaborate with our cross functional partners and be able to prioritize while maintaining a high-level of confidentiality in an extremely fast-paced environment. The person in this role will partner closely with our Benefits Strategy, Legal, People Operations, HRBP/ERBP and Accommodations Teams.

Required Skills:

  1. Represent Benefits team as a subject matter expert in Time Away and Workers Compensations programs

  2. Manage day-to-day support for Time Away programs including Absence Management, Workers’ Compensation and Leave Programs, Escalations and Employee Experience

  3. Partner with internal HR/ER and Legal stakeholder inquiries around the leave processes, polices and escalations

  4. Identify and implement new processes as required by other teams or as/needs are defined for process improvement

  5. Participate in internal investigations related to Leave of Absence and Workers Compensation claims

  6. Assist with human resource and benefit compliance-related projects

  7. Drive process and system improvements

  8. Perform end-to-end case management of inquires through our internal case management tool

  9. Respond to employee and internal partner inquiries within defined SLAs leveraging CRM ticketing system for tracking and measurement

  10. Partner with content team for updates to program on HR portal

  11. Monitor and respond to Facebook group inquiries

Minimum Qualifications:

  1. 6+ years experience in benefits and/or HR operations with focus on Leave of Absence administration

  2. Analytical and problem-solving experience

  3. Project management and process improvement experience

  4. Experience working independently with minimum supervision

  5. Experience working with sensitive leave of absence cases

  6. Experience using PowerPoint, Word, Outlook, etc.

Preferred Qualifications:

  1. Experience in leave administration working directly with front line managers, employee’s and key stakeholders

  2. Experience with vendor management

  3. Experience in high tech environment

  4. Experience working with or in support of diverse communities

  5. BA/BS degree

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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