Kforce IT Systems Engineer in Austin, Texas

Kforce has a client in search of an IT Systems Engineer in Austin, Texas (TX).Essential Functions:

  • Set strategic direction for systems, telecommunications, user services and vendor development efforts

  • Defines the direction for the organization, standards, and tests systems and hardware to ensure interoperability and validates features and functions

  • Configures systems to user environments

  • Supports acquisition and implementation of hardware and software as well as subcontractor services

  • Regarded as a subject matter expert and may act as a technical project leader or provide work leadership for lower level employees; Excludes those with full supervisory responsibilities

  • Applies advanced engineering and principles, theories, concepts and technologies to solve unusually complex problems and issues

  • Leads the development, evaluation and implementation of new and innovative principles, processes and applications

  • Exercises considerable latitude in decision-making under limited consultative direction toward predetermined long-range targets

  • Analyzes complex voice and call center systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices

  • Resolves difficult interoperability problems to obtain operation across all platforms

  • Configures systems to user environments

  • Supports acquisition and implementation of hardware and software as well as subcontractor services

  • Regarded as subject matter expert applied research, development, and design of new products

  • Acts as primary consultant to leadership detailing the technical requirements and specifications necessary to obtain solutions

  • MS, B.S. or equivalent experience in technology or business-related field

  • Minimum 8 years of experience in related voice and call center administration work

  • Avaya Voice/VOIP/SIP/ANALOG

  • CISCO VOIP

  • Expert at Avaya CMS (Call Management System) and other call center configurations, programming, and management/CISCO Unified Contact Center Express

  • Strong Avaya experience

  • TDM, IP-PBX, and VM/UM integration

  • PRI, Digital, Analog, VOIP, IP Telephony, POE, H323, SIP (station and trunking)

  • Ability to design, administer, troubleshoot, and support dial-plans and call flows/vectors

  • Able to administer and provide break/fix support (including working with clients, vendors, and partner teams in person and over the phone) for sophisticated telephony and collaboration environments

  • Engineering and supporting legacy Avaya PBX solutions (PRI, Analog, Digital)

  • Engineering and supporting IP Avaya PBX solutions (VOIP, SIP (station and trunking), H323)

8-12 years current hands on experience with the following:

  • Avaya Unified Communications

  • Cisco Unified Communications

  • Voice work, data systems or call center and reporting knowledge

  • System configuration and management, including CallManager, Unity, and Avaya switch configuration, operation, and management PCC or other call center configuration, programming, and management Isolation of network outage causes and service restorations including understanding fiber optic characteristics

  • Isolation of telecom outage causes and service restorations including understanding Avaya and or Cisco voice characteristics

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours