Volt Workforce Solutions EFT Processor in Austin, Texas

EFT Processor in Austin, TX at Volt

Date Posted: 12/7/2018

Job Snapshot

  • Employee Type: Contingent

  • Location: Austin, TX

  • Job Type: Call Centers

  • Duration: 48 weeks

  • Date Posted: 12/7/2018

  • Job ID: 152690

  • Pay Rate $16.5 - $16.5/Hour

  • Contact Name Volt Branch

Job Description

Volt Workforce Solutions is supporting a client that is a leading provider of prepaid debit cards and commercial prepaid card solutions in the U.S. They serve the estimated 68 million under banked consumers who do not have a traditional bank account or who rely on alternative financial services, by offering products that are flexible with powerful features designed just for them.

The EFT Processor Analyst will contribute to the success of our Back Office Operations Department by efficiently handling crucial ACH functions within specified timeframes and daily deadlines. This position revolves around ACH direct deposit, an area that is considered highly important to our customers’ well-being and to the future of our company’s growth. In addition, a successful EFT Analyst will provide superior contributions to a positive customer experience, in alignment with our’s focus and mission.

Responsibilities:

  • Review, evaluate, and make decisions regarding ACH exception-handling within required deadlines and strict compliance

  • Conduct research and gather verifications for pending deposits; originate manual return items

  • Receive inbound calls and initiate outbound calls to respond to inquiries from customers, banks, government entities and internal departments regarding ACH transactions

  • Maintain spreadsheets and create regular summaries and reports of departmental activities using Excel and Word

  • Provide consistent, high-quality customer-focused service that exceeds established standards

  • Contribute to a smooth-running team environment that works well together

  • Recommend improvements that result in more efficient procedures

  • Comfortably work within a defined attendance and punctuality policy that is designed to help our customers

Skills/Education/Experience:

  • Knowledge of tCam or similar CRM (customer relationship management) tool

  • Strong customer-centric skills required, experience with escalated-calls preferred

  • Knowledge of ACH operations and 2-or-more years’ experience in the electronic payments industry preferred

  • Background in consumer-based payments operations or banking operations a major plus

  • Ability to research, recognize and solve problems in a team environment

  • Ability to learn quickly, multi-task, and work on various accounts and issues within the team and as an individual contributor

  • Commitment to teamwork and ability to perform well with little or no supervision

  • Excellent verbal and written skills with the ability to communicate effectively with customers, co-workers and management

  • Strong problem-solving skills with high attention to detail

  • Excellent organizational skills and ability to function in a high-tech fast-paced environment

  • Comfort with fluctuating volumes and accepting occasional schedule-changes at peak volumes

  • Experience with Outlook, Excel and MS Word

  • College degree preferred, but equivalent experience considered

  • As provided in our Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws.

In order to promote this harmony in the workplace and to obey the laws related to employment, Volt maintains a strong commitment to equal employment opportunity without unlawful regard to race, color, national origin, citizenship status, ancestry, religion (including religious dress and grooming practices), creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity, gender expression, marital or parental status, age, mental or physical disability, medical condition, genetic information, military or veteran status or any other category protected by applicable law.