Ascension Health Desktop Support Technician in Austin, Texas
We Are Hiring
Desktop Support Technician - Ops Field Services - FT, Days - TXAUS 7715 Chevy Chase Bldg - Austin, TX
Why Join Ascension?
Ascension Technologies is one of the nation’s largest healthcare information technology services organizations.We provide Ascension and its subsidiaries low-cost, high-value IT infrastructure and software application services that:•Support rapid and effective clinical decision making•Improve efficiency and care transitions•Foster information sharing across the continuum of care•Make knowledge and data actionable, leading to improved patient outcomes
What You Will Do
As an Associate with Ascension Technologies, you will have the opportunity to provideTier 1 software and hardware support.
Entercall data into tracking system.
Diagnoseand resolveproblems using documented procedures and checklists.
Assistwith the resolution of application, hardware and software problems.
Escalateproblems to higher level technical support professionals when necessary.
Completeend to end desktop activities for installs, moves, adds, changes,updates and projects.
Provide desktop services to customers following documented processes while providing a good customer service experience to those supported.
ValidateIT related assets.
What You Will Need
High School or Equivalent Required.
Associate's Degree preferred.
Two years of relevant work experience is required.
The ability to commute to and throughout user facilities is required.
A working personal cell phone with access to email is a requirement for this position.
Equal Employment Opportunity
Ascension Technologiesis an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.
EEO is the Law Poster Supplement
Ascension Technologies participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify (link to E-verify site)