Meritage Homes Corporation Design Studio Manager in Austin, Texas

Meritage Homes is looking for a Design Center Manager to organize and maintain the business of Design Center/Studio M. The position is a fully comprehensive role that positions the Design Center/Studio M to be a factor in attaining the Division’s business plan. Utilizes knowledge of daily operations of Design Center/Studio M and understands the coordination required between sales/escrow, purchasing, customer service and accounting. Assist in the recruiting, interviewing, and training of new associates as well as oversee ongoing development of department team.

The Design Center Manager will:

  • Act as liaison between Sales and Construction Departments as required, ensuring schedules are consistently met and proper information is transmitted to the Field

  • Maintain current products & prices, plus relevant information sheets, price books and brochures

  • Monitor cancellations, spec to sold, sold to spec homes, ensure selection changes (if applicable) made correctly and in a timely manner

  • Conduct Design appointments with homebuyers, including providing buyers with product information, available upgrade options, pricing information within buyers’ budget limitations, when necessary

  • Provide guidance to buyers in selections to satisfy buyers’ requirements. Prepare addendums for contract items for buyers’ review and approval, when necessary

  • Organize updates and replace showroom samples

  • Respond to questions and customer concerns from Field, Warranty and contractors on addendum/color selections.

  • Conduct field visits to review products and provide feedback

  • Provide training to team members to ensure understanding of Design Center/Studio M operations, products, communication flow, and paperwork

  • Maintain operations manual documenting all Design Center/Studio M policies and procedures

  • Meet or exceed expectations set for customer experience scores

  • Attend Divisional Level meetings as required.

  • Manage special projects and assignments, frequent and ongoing

  • Ensure Sales Counselors and Builders are properly establishing expectations with buyers and are providing accurate information regarding Design Center/Studio M operations

  • Assist with performance reviews of Design Center/Studio M Staff

  • Minimum High School Diploma or educational equivalent required, some college strongly preferred.

  • Minimum of 2 years Customer Service and general office experience

  • Sales and Marketing experience preferred

  • Design Center/Studio experience, preferred

  • Proficiency in Microsoft Windows and Microsoft Office (Word, Excel)

  • Strong written/verbal communication skills; ability to communicate effectively with confidence and professionalism

  • Ability to manage conflict and resolve problems in a professional manner

  • Ability to handle the stress of dealing with the public and making decisions in a high-volume fast-paced work environment.

  • Daily contact with new homebuyers, other departments, subcontractors and outside sales representatives

  • Effective negotiating skills

  • Team player; with demonstrated ability to work within cross-functional teams

  • Good leadership skills; ability to motivate and direct a professional staff

  • Able to travel 5% to 33% of the time

Are you looking for an amazing career opportunity? Well, look no further! At Meritage Homes, we offer a variety of different careers and are dedicated to building beautiful, environmentally friendly homes, that give our customers the most memorable moments with their loved ones. Meritage Homes is a national top 10 homebuilder and a 2018 ENERGY STAR® Partner of the Year in Sustained Excellence for being a leader in protecting the environment and advancing energy efficiency in homebuilding. If you have a self-starter mindset and want to be a part of something great, come join a company that helps people live happier, healthier lives.

When joining Meritage Homes, you and your career can benefit in several ways, including:

  • A work environment that encourages creativity and innovative ideas from every level

  • An organization that lives by its core values everyday

  • Maintaining a consistent competitive drive to be the best

  • A competitive pay structure

  • Strong benefits

  • State of the art technology to provide an optimal working environment

  • Flexibility in work-life integration

  • Having pride in delivering a quality product that benefits people and the environment

  • The opportunity to further your career in a growing national organization

  • Team atmosphere where every individual is considered a vital part of the team

ID: 2018-6570

External Company Name: Meritage Homes Corporation

External Company URL: www.meritagehomes.com

Street: 8920 Business Park Drive