Meritage Homes Corporation Design Studio Manager in Austin, Texas
Meritage Homes is looking for a Design Center Manager to organize and maintain the business of Design Center/Studio M. The position is a fully comprehensive role that positions the Design Center/Studio M to be a factor in attaining the Division’s business plan. Utilizes knowledge of daily operations of Design Center/Studio M and understands the coordination required between sales/escrow, purchasing, customer service and accounting. Assist in the recruiting, interviewing, and training of new associates as well as oversee ongoing development of department team.
The Design Center Manager will:
Act as liaison between Sales and Construction Departments as required, ensuring schedules are consistently met and proper information is transmitted to the Field
Maintain current products & prices, plus relevant information sheets, price books and brochures
Monitor cancellations, spec to sold, sold to spec homes, ensure selection changes (if applicable) made correctly and in a timely manner
Conduct Design appointments with homebuyers, including providing buyers with product information, available upgrade options, pricing information within buyers’ budget limitations, when necessary
Provide guidance to buyers in selections to satisfy buyers’ requirements. Prepare addendums for contract items for buyers’ review and approval, when necessary
Organize updates and replace showroom samples
Respond to questions and customer concerns from Field, Warranty and contractors on addendum/color selections.
Conduct field visits to review products and provide feedback
Provide training to team members to ensure understanding of Design Center/Studio M operations, products, communication flow, and paperwork
Maintain operations manual documenting all Design Center/Studio M policies and procedures
Meet or exceed expectations set for customer experience scores
Attend Divisional Level meetings as required.
Manage special projects and assignments, frequent and ongoing
Ensure Sales Counselors and Builders are properly establishing expectations with buyers and are providing accurate information regarding Design Center/Studio M operations
Assist with performance reviews of Design Center/Studio M Staff
Minimum High School Diploma or educational equivalent required, some college strongly preferred.
Minimum of 2 years Customer Service and general office experience
Sales and Marketing experience preferred
Design Center/Studio experience, preferred
Proficiency in Microsoft Windows and Microsoft Office (Word, Excel)
Strong written/verbal communication skills; ability to communicate effectively with confidence and professionalism
Ability to manage conflict and resolve problems in a professional manner
Ability to handle the stress of dealing with the public and making decisions in a high-volume fast-paced work environment.
Daily contact with new homebuyers, other departments, subcontractors and outside sales representatives
Effective negotiating skills
Team player; with demonstrated ability to work within cross-functional teams
Good leadership skills; ability to motivate and direct a professional staff
Able to travel 5% to 33% of the time
Are you looking for an amazing career opportunity? Well, look no further! At Meritage Homes, we offer a variety of different careers and are dedicated to building beautiful, environmentally friendly homes, that give our customers the most memorable moments with their loved ones. Meritage Homes is a national top 10 homebuilder and a 2018 ENERGY STAR® Partner of the Year in Sustained Excellence for being a leader in protecting the environment and advancing energy efficiency in homebuilding. If you have a self-starter mindset and want to be a part of something great, come join a company that helps people live happier, healthier lives.
When joining Meritage Homes, you and your career can benefit in several ways, including:
A work environment that encourages creativity and innovative ideas from every level
An organization that lives by its core values everyday
Maintaining a consistent competitive drive to be the best
A competitive pay structure
State of the art technology to provide an optimal working environment
Flexibility in work-life integration
Having pride in delivering a quality product that benefits people and the environment
The opportunity to further your career in a growing national organization
Team atmosphere where every individual is considered a vital part of the team
External Company Name: Meritage Homes Corporation
External Company URL: www.meritagehomes.com
Street: 8920 Business Park Drive