Randstad Customer Service EntryLevel in Austin, Texas

Customer Service EntryLevel

job details:

  • location:Austin, TX

  • salary:$13 - $16 per hour

  • date posted:Wednesday, December 5, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • reference:S_711165

  • questions:ana.rodriguez@randstadusa.com512-814-4255

job description

Customer Service EntryLevel

Do you enjoy communicating with people on the phone? We are currently looking for customer service representatives to join the customer care team at several of our clients in North and East Austin. If you have a positive, professional demeanor and understand the importance of making and keeping customers happy, this opportunity is perfect for you!

Responsibilities:

As a Customer Service Associate you will answer incoming calls from customers, answer product questions, review options, offer additional upgrades, and process orders. This is a metric driven team and expectations will be set to meet daily activity and performance goals.

Working hours: 8:00 AM - 5:00 PM

Skills:

Respond to customer phone and email inquiries in a prompt, courteous, and concise manner

Answer product questions and provide solutions

Identify and suggest upgrades

Excellent listening and communication skills

Good problem-solving and conflict resolution skills

Ability to manage the sales process

Positive, professional attitude

Education:

High School

Experience:

Entry Level

Qualifications:

High school diploma, GED, or equivalent

1 year of more of experience in a customer service, sales, or call center environment

Experience handling escalations a plus.

Experienced in Microsoft Office

Ability to type 30 WPM

Ability to prioritize

Verbal and written communication skills

Ability to meet performance and activity goals

For quicker response email ana.rodriguez@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.