Navient Customer Service Agents - Start January 28th! in Austin, Texas
We are hiring Customer Service Agents to join our team on Monday, January 28th!
Why Join Gila?
$13/hour plus Monthly Incentive Potential Based on YOUR Performance
Excellent Benefits that start the 1st of the next month
Generous Paid Time Off, Medical/Dental/Vision Insurance, 401k with Company Match, Tuition Assistance and more
Your earnings are based on YOUR hard work
Our office is conveniently off of US-183 and Highway 290
Summary of Job:
The Customer Service Agent answers inbound calls relating to customer questions on the Driver Responsibility Program. Notifies and provides information to customers establishing financial arrangements and answers questions about the repayment process.
High School Diploma or equivalent
1 year of customer service or call center experience
Skills and Knowledge:
Typing of a minimum of 25 words per minute
Ability to multi-task
Ability to learn and have a comprehensive knowledge of the Driver Responsibility Program
Neatness and attention to detail
Ability to communicate clearly and effectively
Ability to improve questioning and listening skills
Ability to learn how to work independently
Patience and tact in working with customers, sometimes in stressful situations
Promptness and accountability
Ability to sit for extended periods of time
Must have dependable transportation necessary to meet the job requirements and schedule
Must have proficient computer skills
Must be flexible in shift hours
Training Class Schedule (first 2-3 weeks):
Monday - Friday 8AM - 5PM
Transition Schedule (2 weeks after training):
Monday - Friday 9AM - 6PM
Department Hours (Must have open availability during these times):
Monday - Thursday: 8AM - 9PM
Friday: 8AM - 6PM
Rotating Saturdays 8AM - 12PM
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a federal government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Minority/Female/Disability/Protected Vet/Sexual Orientation/Gender Identity.
Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace.