Stitch Fix Client Experience Agent in Austin, Texas

Client Experience Agentat Stitch Fix(View all jobs)

Austin, TX

ABOUT THE TEAM

Stitch Fix is changing the way people find what they love, and we’re looking for bright, kind, goal oriented individuals like you to delight our clients on a daily basis. We’re all about building genuine relationships with clients and delivering a truly personalized experience every time. Our data-driven business is at the forefront of tech and fashion--you’ll help redefine retail for the next generation. At Stitch Fix, you’ll work with an amazing team of people and thrive in an environment where you can develop professionally and be your best self!

ABOUT THE ROLE

As a Customer Service Agent, you’ll work directly with clients through email, phone, chat, and social media channels to offer personalized solutions for all their inquiries. You’re empowered to make the best decision for each situation by thinking creatively and providing a customer service experience that feels too good to be true (but is really that good!). Come join us in our beautiful downtown Austin office and be a part of a group that works together to stay above the status quo for high-quality customer service.

RESPONSIBILITIES

  • Navigate seamlessly between multiple client interactions and internal systems while working toward clearly defined customer service goals

  • Provide personalized and compassionate support that aligns with our company brand and voice and directly impacts our client retention

  • Think outside the box and deliver unique solutions to each client with the support of your team

  • Identify opportunities and implement solutions to impact how we evolve in delighting our clients

JOB REQUIREMENTS/KNOWLEDGE, SKILLS, AND ABILITIES

  • Deeply passionate about being a client advocate and eager to delight clients

  • A quick learner who is savvy with web-based user-support applications.Prior experience with Zendesk is a plus!

  • Comfortable working across multiple communication channels (email, phone, chat.At least one year of experience answering inquiries across multiple channels is a plus!

  • A natural problem solver who is known for your creative solutions

  • Able to work non-standard business hours that may include evenings until 10PM, weekends, and holidays

  • Bright, kind, and motivated by challenge above all

WHY YOU'LL LOVE WORKING AT STITCH FIX

  • We’re a successful, fast-growing company with a start-up work vibe

  • We’ve been voted one of the top places to work in Austin two years in a row

  • You'll earn an hourly rate plus medical, dental, and vision benefits

  • We get to be creative on a daily basis

  • We have a smart, experienced leadership team that wants to do it right and is open to new ideas

  • We believe in autonomy, and we reward taking initiative

  • We have a lot of fun! Weekly free lunches, a fully-stocked snack and drink pantry, regular happy hours, lunch-and-learns, all-hands meetings, and fun surprises along the way!