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Charles Schwab Cash Operations Team Manager in Austin, Texas


Austin - TX, AUS2, 2309 Gracy Farms Lane, 78758

Christal Lynn Fortunato


We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck at http://www.aboutschwab.com/about/leadership/charles_schwab over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

Retirement Business Services (RBS), a division within Advisor Services, provides trust, custody, trading, and technical services through the Business Trust Division of Charles Schwab Bank. Cash Operations’ goal is to meet the needs of RBS by providing superior client service as it relates to the processing of incoming and outgoing cash activity and all associated regulatory reporting. Specifically, the Cash Management Team is responsible for all incoming and outgoing cash activities related to the plan sponsor plans supported by Charles Schwab Bank's Business Trust division. We also manage relationships with internal business partners, maintain and test various internal and vendor-supplied systems, and ensure absolute compliance with all governing regulations and requirements. Our primary objective is to successfully process significant cash activity for RBS, in accordance with client directives, while maintaining proper controls to mitigate risk to the firm.

What you’ll do:

The Team Manager has a strong understanding of the retirement market and manages the ongoing day to day activities for the Retirement Business Services Cash Management team. Engage employees directly through team management and one on one interaction. Responsible for all aspects of incoming cash activities with an emphasis on controls, risk mitigation, and streamline processes that meet the objectives of the enterprise. The position will work with simple to complex issues and will be responsible to make decisions related to process that require analysis of multiple methods and techniques to drive expected and improved results. Ability to engage employees and motivate directionally to influence superior client service model for internal and external customers.

This is a very fast paced, detail-oriented, and deadline-driven position.

As a Team Manager, you are expected to contribute in a collaborative, team environment as you coordinate and oversee the completion of all daily outgoing cash functions within carefully defined procedures. Additionally, you will be leading and participating in projects of varying size and scope that serve to advance our systems and processes. CEBS, NIPA or ASPPA credentials preferred, but not required.

Team Lead responsibilities include:

  • Leading the team to successfully meet and exceed SLA’s each day and providing oversight of the team’s daily deliverables

  • Monitoring, prioritizing and assigning tasks from within the functional mailbox workflow system

  • Fostering a positive and cohesive work environment that promotes employee engagement

  • Taking initiative to research and respond to higher-level, more complex inquiries from Client Services and other business units

  • Having flexibility with regards to impromptu changes in priorities

  • Being a knowledge resource for the team as well as various internal business partners

  • Performing supervisory level reviews/approvals

  • Designing, implementing and maintaining quality control as well as initiating process improvements

What you have:

  • High level of attention to detail and ability to work under pressure is required as errors and omissions can have significant financial risk

  • Thirst for growth and continual learning and development, entrepreneurial spirit

  • Strong critical thinking and excellent problem-solving skills

  • Ability to prioritize, coordinate multiple processes, and meet competing deadlines

  • Ability to communicate professionally and clearly

  • Ability to work and learn in a high volume, fast paced, team oriented environment

  • Intermediate to advanced knowledge of Microsoft applications including but not limited to Excel, Outlook, Access and Word

  • People manager experience preferred

  • College degree or equivalent

You'll demonstrate these behaviors:

Persuasive Communication: The ability to plan and deliver oral and written communications that are impactful and persuasive with their intended audiences.

Analytical Thinking: Approaching a problem by using a logical, systematic, sequential approach.

Developing Others: Willingness to delegate responsibility and to work with others and coach them to develop their capabilities.

Personal Accountability: Takes responsibility for the results and future direction of the organization.

What you’ll get:

  • Comprehensive Compensation and Benefits package

  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts

  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program

  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab at http://www.aboutschwab.com/careers/lifeatschwab/" .

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.

Job Specifications

Relocation Offered?: No

Work Schedule: Days

Languages: English - spoken

Current Licenses / Certifications: None

Relevant Work Experience: Financial Services-6+ yrs, Retirement Services-2-5 yrs, Financial Services-2-5 yrs, Retirement Services-6+ yrs

Position Located In: TX - Austin

Education: BA/BS

Job Type: Full Time

Category:Retirement Services

Activation Date: Monday, April 15, 2019

Expiration Date: Tuesday, April 30, 2019

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