Whole Foods Market Associate Technical Systems Analyst in Austin, Texas

Job DescriptionProvide support of incident and request management practices for a wide range of applications across multiple portfolios. Work with multiple teams to provide first touch triage and support of business needs.

Responsibilities

  • Provide first level triage support of incidents and requests coming in for multiple teams.

  • Write and organize knowledge articles and end user FAQ.

  • Respond to business users needs through a ticket queue and complete request tickets for a wide range of applications.

  • Provide first-level user support and begin troubleshooting.

  • Communicate with users directly to ensure transparency into the work of the team.

  • Participate in Continual Service Improvement initiatives with the team.

  • Assist project leaders in management of medium to large projects.

Requirements

  • 2 years of experience in a Service Desk or Help Desk environment.

  • 2 years of experience with Windows environments.

  • Experience with troubleshooting complex issues.

  • Technical computer knowledge and understand systems concepts and principles.

  • Testing, verification and validation techniques.

  • Technical/Business writing: Communication of technical information to a non-technical audience and vice versa.

  • A passion to ensure happiness and excellence for 90,000+ Team Members.

  • An understanding of systems architecture, change control, and support processes.

  • Strong Organizational and problem solving skills.

  • Ability to accept changes while remaining focused on tasks at hand.

  • Strong Critical Thinking skills.

  • Drive to independently manage small tasks.

  • HDI Certifications a plus.

At Whole Foods Market we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Whole Foods Market hires and promotes individuals solely on the basis of their qualifications for the position to be filled.

Who are we? Well, we seek out the finest natural and organic foods available, maintain the strictest quality standards in the industry, and have an unshakeable commitment to sustainable agriculture. Add to that the excitement and fun we bring to shopping for groceries, and you start to get a sense of what we’re all about. Oh yeah, we’re a mission-driven company too.

Whole Foods Market attracts people who are passionate - about great food, about the communities they live in, about how we treat our planet and our fellow humans - and who want to bring their passion into the workplace and make a difference.

Learn more about careers at Whole Foods Market here!

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