Mayo Clinic Patient Service Representative in Austin, Minnesota








Office of Access Management

Why Mayo Clinic

We are looking for a full-time Patient Service Representative to work 56 hours per two week pay period in our SEMN-Austin Campus. If you are interested in this opportunity, please apply and attach a detailed resume!

Position description

Make a professional and courteous lasting impression on patients and families that interact with Mayo Clinic Health System - Albert Lea - Austin. Responsible for the complete registration process with checking patients in, pre-registration, scheduling patients, making necessary follow-up appointments and processing any ancillary test orders following processes and procedures set in place by MCHS Albert Lea - Austin. Responsible for the communications area with receiving, screening, processing emergency and non-emergency telephone calls, operates dispatch equipment for emergency and security personnel. Assists with monitoring of security cameras as needed. Knowledgeable in regards to insurance and necessary paperwork for patients to ensure a positive experience for the patients. Value team work as well as support work settings to maintain systems and processes to benefit the internal and external customers.


High school graduate or the equivalent.

Additional qualifications

Excellent written and oral communication skills. Preferred: Experience with Microsoft Windows Word and Excel, medical terminology, general secretarial experience switchboard experience, bilingual, CPR certified.

Exemption status


Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $15.05 per hour.

Benefits eligible



Part Time

Hours / Pay period

56 hours every two weeks

Schedule details

Shifts will vary based on department needs. Various start times between 8 a.m. and 5 p.m. Weekend rotation details are outlined below.

Weekend schedule

There will be a weekend rotation with this position, which will align with the same day clinic schedule. One weekend every 12-16 weeks.

Site description

Austin, MN is a community of 22,000, and is surrounded by prairies, rivers and valleys just 90 minutes south of Minneapolis/St. Paul and 45 minutes west of Rochester. Excellent public and parochial education system, including programming for students with special needs and gifted students. Great recreation options including trout fishing, hunting, cross-country skiing, camping, hiking, cycling, indoor/outdoor tennis, canoeing and golfing. Upscale community offering many amenities not often found in communities this size. Hormel Foods, a multi-nation food manufacturer and marketer, has its corporate headquarters in Austin.


Office & Administrative Support, Support Services

Job posting number



Kassandra Merritt

Equal opportunity employer

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).