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Fiserv Manager, Client Implementations in Austin CFS, Texas

Position Description

Do you thrive in a dynamic, committed, and professional environment and would you like to be a part of a team that positively effects change? Are you up for a challenge of driving client experience forward?

You can “Find Your Forward" as part of our team at Fiserv, a FORTUNE™ 500 member, and you will join the industry leader in financial services technology. With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible in financial services with deep expertise and a dedication to innovation.

It is an outstanding time to join Fiserv and take on a rewarding and challenging role that helps to drive significant change in a rapidly evolving and growing organization.

What does a Great Manager of Implementations do?

The Professional Services Team in Digital Channels is a dynamic group of high-level performers who are leading the industry in cutting-edge online banking solutions.

In this role you will lead the team to ensure the success of customization, implementation and consulting projects through operations, process, and resource management. You will provide leadership and day-to-day guidance to a team of software engineers and other technical disciplines to ensure timely, high quality delivery of online banking and mobile banking implementation projects. The PS Manager is responsible for supporting business development efforts by scoping, drafting, estimating, and delivering proposals for implementation services.

Essential Job Responsibilities:

  • Manage a team of software engineers

  • Provide 3rd tier support to the Client Support team Responsible for customization sales

  • Responsible for ensuring that Professional Services team successfully provides new features implementation, upgrades, custom programming and consulting services of online banking websites and mobile apps to Bank and Credit Union clients.

  • Participate in recurring client project calls and internal planning calls Responsible for project assignments Responsible for capacity planning Participate in demos and presentations Participate in client conferences

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:

Education:

  • Bachelor’s degree in computer science, software engineering, business or similar disciplines. Relevant, equivalent work experience may be substituted for degree.

Job-Related Experience:

  • Minimum 5 years in the computer software industry, preferably in a systems integration / consulting organization.

  • Minimum 4 years managing and/or overseeing software project implementations, preferably within a professional services organization.

  • Minimum 2 years of experience in direct people management, specifically a team of project managers.

  • Experience in supporting sales opportunities required, including experience creating business development related artifacts.

  • Demonstrated experience with different SDLC implementation life cycles.

  • Strong technical background/knowledge. Prefer background with Microsoft internet solution stack. Experience with non-Microsoft systems is a plus.

  • Demonstrated planning skills.

  • Financial services industry experience strongly preferred.

Additional Knowledge/Skills:

  • Excellent verbal and written communication skills are required.

  • Strong critical thinking and analytical skills.

  • Familiarity with eFinance applications and understanding of ecommerce implementation considerations are strong plusses.

  • Project management experience preferred. PMP Certification is a plus.

Travel:

  • Some travel required (approximately 20%)

Who We are:

Fiserv Digital Channels provides industry-leading products and services for the online and mobile channels to help financial institutions drive deeper relationships and more effectively compete in the digital transformation. We develop innovative online banking and mobile banking solutions for financial institutions of all sizes with a mission to deliver easy and compelling digital financial management and money movement always at your fingertips. Leveraging in-depth research, user experience design, and industry best practices, Digital Channels’ online banking and mobile banking solutions are adopted by some of the most innovative financial institutions in the market.

Are you ready for the next step in your career?

Fiserv is an Equal Opportunity Employer/Disability/Vet

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

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