Experience Inc. Jobs

Job Information

Nothing Bundt Cakes Guest Services Representative in Austin (Arboretum area), Texas

Guest Services Representative

Austin (Arboretum area), TX

Position Summary:

To serve Nothing Bundt Cakes guests both in person and over the phone with creative 

solutions in a warm and welcoming environment. Guest Service Representatives will also 

perform side work duties for the crafting department, some light cleaning, and some clerical 



  • Possess a strong sense of teamwork 

  • Ability to follow instructions 

  • Has integrity 

  • Takes initiative

  • Fits the Nothing Bundt Cakes Culture

  • Has the ability to work well under pressure 

  • Outgoing and friendly personality 

  • Ability to multitask while paying special attention to detail 

  • Strong sales ability 

  • Genuine care of others needs

  • Ability to work with a sense of urgency 

Responsibilities may include but are not limited to: 

  • Abide by all NBC policies and procedures

  • Uphold NBC's image and brand

  • Assist other departments when necessary 

  • Introduce walk-in guests to our bakery and our products with a guest tour 

  • Assist guests with walk-in orders while using creative solutions 

  • Suggest balloon sales, show porcelain items, and up-sell with candles and cards

  • Assist phone guests by placing incoming  orders

  • Give cake presentations while performing quality control tests

  • Operate & balance (POS) point of sale with accuracy and efficiency 

  • Gather guests email addresses 

  • Keep samples available during all hours of operation 

  • Maintaining a strong knowledge of NBC's products, prices, and promotions

  • Keep retail area clean, swept, neatly merchandised, 

  • Dust all retail surfaces twice per week, including all counter tops, and POS stations

  • Duties assigned by crafting department such as fluffing bows and making design pieces.

This position requires daytime availability and is not a seasonal position. Customer service and retail experience preferred. You must be able to stand on your feet for long periods of time.  Pay will begin at $11-$13/hour depending on experience and availability.  

We are closed on Sundays, but this position will require Saturday availability.