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Chick-fil-A, Inc. Sr. Business Analyst, Enterprise Systems, Chick-fil-A Supply in Atlanta, Georgia

The Sr. Business Analyst is responsible for the data flows, integrations and configuration of the Chick-fil-A Supply ERP, Warehouse Management and Transportation Management Systems. This person is responsible for understanding business needs and working with business owners and IT to define technical requirements to support those needs. This role will be responsible for supporting both the distribution and production businesses for Chick-fil-A Supply.

A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply is a food production and distribution service network focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.

The Chick-fil-A Supply distribution service network is comprised of three components:

  • Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants

  • Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants

  • Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

· Understand business needs and engage across departments (including IT) to translate needs to technical requirements

· Benchmark business process capabilities and cross-process integration

· Master data setup and configuration in key enterprise systems

· Support documentation and management of proposed, new, and existing configurations and integrations

· Support vendor management as needed

Business Requirements

o Strong operational experience with enterprise platforms such as ERP, WMS, and TMS

o Deep understanding of chain of custody for critical value streams such as lifecycle management, order to cash, and procure to pay

o Deep understanding of data relationships to enable downstream performance

o Working knowledge of innovations in supply chain, manufacturing and distribution center facilities

o Exposure to start-up or new business development environments

Customer Relations

o Work closely with distribution centers, food production centers, Chick-fil-A Inc., Owner/Operators, and business partners to ensure optimal alignment

o Possess intimate knowledge of who the customers are and the ability to put others above themselves

o Demonstrate the ability to value both relationships and results

  • Bachelor’s degree

  • 5+ years relevant business experience, Business Analysis

  • Excellent business communication and presentation skills

  • Deep understanding of data requirements and flows

  • Oracle Cloud ERP

  • JDA Warehouse Management System

  • Experience driving integrations between SAAS based enterprise systems and third party stakeholders

  • Experience with Master Data Management across enterprise systems

  • Business process management



Bachelor's Degree

ID: 2019-7418

External Company URL: www.chick-fil-a.com

Street: 5200 Buffington Rd.