Georgia Employer SALES OPERATIONS SUPERVISOR - ATLANTA, GA in Atlanta, Georgia
CEVA Logistics, one of the world's leading supply chain companies, designs and implements industry leading solutions for large and medium-size national and multinational companies. Approximately 44,000 employees in nearly 170 countries are dedicated to delivering effective and robust supply chain solutions across a variety of sectors where CEVA applies its operational expertise to provide best-in-class services across its integrated network.CEVA offers competitive incentive packages, exceptional benefits and an exceptional culture for career building. Start your career with CEVA and build on our Foundations: Unity, Growth and Excellence. CEVA people are passionate about supply chain management. JOB SUMMARY:Oversees the researching of customers, analyzing sales and operational databases, and processing customer and sales information. Develops operational policies and procedures, ensures resources and time are allocated to meet requirements, and informs leaders and sales of requirements and customer status.KEY ACCOUNTABILITIES:Supervises staff to include recruiting, hiring, training and developing staff and outlining and addressing performance.Ensures resources and time is allocated to meet operational demand, adjusts timelines and expectations when required, and seeks additional resources or informs management when critical.Serves as a contact for escalated customer needs, leverages internal and external resources to identify resolution and works to ensure implementation.Informs managers and leadership of the status of critical and sensitive customers or operational concerns.Reviews on going reports, audits information and conducts assessments of customer information, work in progress, completed accounts and related information to ensure accuracy and reduce rework.Oversees or works to qualify leads, generate customer interest, promoting awareness and develop new leads; applies account development and market strategies.Oversees or analyzes and maintains operational and customer databases, develops reports and queries to identify outstanding opportunities and follows-up to secure, and ensures accuracy of tariffs, terms, quotes, pricing, and related activity or profiles.Prepares research and information to respond to customer requests or proposals, prepares quotes, reports, and other information as required.Reviews final information and documents as necessary to ensure a smooth transition between departments for customer set-up.Processes complex or sensitive information from key or critical customers.Develops quotes, proposals or presentations for customers for management approval; tends to be more complex and assists with presentation as required.Meets with staff to identify potential concerns and delays and works to prioritize and resolve.Oversees and ensures communication with sales and operations to prioritize potential customers, resolve escalated requirements, and ensure customer interaction.Oversees the transition of new business to operations, which includes coordinating communications, ensuring critical milestones are outlined and assisting with resolving internal questions or concerns.Ensures compliance with company policies and procedures and applicable laws, rules and regulations.Assists with developing the team budget, approves expenses under span of control, and monitors the budget.Perform other... For full info follow application link.CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.