Georgia Employer LOYALTY AND PREMIUM PAYBACK DIRECTOR in Atlanta, Georgia
Loyalty and Premium Payback DirectorJob ID #:JR64595Functional Area:Professional ServicesPosition Type:Full-Time RegularExperience Desired:At least 10 yearsEducation Desired:Bachelors Degree or equivalentPrimary Location:US-Florida-Saint Petersburg 11601 Roosevelt Blvd-F262Secondary Location(s):US-Georgia-Atlanta 1100 Abernathy Road-3974Travel Percentage:0.00Relocation Provided:NoPosition Responsibilities/RequirementsWHO ARE WE?With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor's 500 Index.WHAT IS THE POSITION?FIS is looking for a Loyalty and Premium Payback Director to join our team in St. Petersburg, FL or Atlanta, GA.GENERAL DUTIES & RESPONSIBILITIES:Develops and manages tactical and strategic resource plan for an offering or service line.Manages a team of professional services employees and assigns employees to specific client engagement projects with a goal of effectively balancing resource utilization needs with planning targets, skills allocation, actual utilization and staffing levels.Direct the creation of content, tactics and resources to encourage adoption throughout all stages of customer lifecycle.Work with clients to better understand business goals and challenges, compiling and analyzing research to determine cardholder adoption opportunities, and developing a strategic execution that will drive results.Develop, deploy and evaluate cardholder adoption strategy, content and analysis for lifecycle program taking into account behavioral triggers and user attributes.Direct the creation of content, tactics and resources to encourage product adoption throughout all stages of customer lifecycle.Map the customer journey, identify KPIs and create a cohesive usage narrative by developing engaging, persuasive programs across customer profiles.Craft post-conversion campaign strategies to drive increased engagement and revenue.Evaluate and assess new projects based upon size, complexity, and time frameDevelop and maintain relationships with internal and external clientsWorks with consulting management team, program/project managers and client relationship managers to identify type of technical and business resources needed. Assembles teams qualified to perform work and financially aligned with project budget and schedule plans. May work... For full info follow application link.FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf For positions located in the US, the conditions below apply.If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.