Georgia Employer IT ASSISTANT in Atlanta, Georgia

Basic FunctionThe primary responsibility of this temporary role will be to assist the Information Technology department with all aspects of technology as it relates to the Atlanta Nexus office, the America s Region and BCG * Flexibility and responsiveness * Ability to meet deadlines * Excellent oral and written English, clear communication Non-discrimination StatementThe Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. In addition, as a federal government contractor, BCG maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations.BCG is an E-Verify Employer. Click here for more information on E-Verify. VEVRAA Federal Contractor Job ResponsibilitiesEssential Duties and Responsibilities * Communicate and respond frequently with/to end users as well as with local, regional, and global support teams * Provide a high level of customer service while supporting end users; support includes, but is not limited to, laptops, desktops, PDAs, phone and voice mail systems * Successfully troubleshoot issues both independently and in collaboration with all available resources * Maintain configurations of all notebook and desktop computer systems according to established standards * Document and update technology related instructions and procedures as required * Maintain problem call history by recording calls in CA help desk tracking database; analyze call data to proactively identify improvement opportunities * Manage local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs * Set up AV equipment for internal/external meetings * Set up office for new staff members and office moves * Audit and control inventory, as required * Monitor mobile device usageEmployer's Job# 7841BRPlease visit job URL for more information about this opening and to view EOE statement..