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Atlanta Community Food Bank Customer Service Representative in Atlanta, Georgia

Job Description

Who We Are:

The Atlanta Community Food Bank is working to end hunger in our community with the food, people and big ideas needed so that no one worries where their next meal is coming from. Since 1979, we’ve been providing food for a growing network of nonprofit partners – including food pantries, community kitchens, child care centers, night shelters and senior centers. We currently serve more than 700 partners in 29 counties across metro Atlanta and north Georgia.

About the Role:

The Customer Service Representative provides information and assistance to partner agencies in person or by phone, email, or written correspondence. In this role, the successful candidate will interact directly with our Partner Agencies to answer questions, solve problems, provide education, and maintain the organization’s reputation for high quality service with prompt response time

Requirements

What You’ll Need:

Education/Certification

  • High School Diploma or equivalent experience

Experience

  • 1 – 2 years of demonstrated customer service experience, including problem resolution

  • Demonstrated experience working in a fast paced work environment and interacting with diverse groups of people in a professional manner.

Key Competencies

  • Customer Service

  • Initiative

  • Communication

Even Better if You Have:

  • A Working knowledge of warehouse management systems and the ability to learn new systems

  • Familiarity with Feeding America and federal programs such as GNAP, TEFAP

    Experience working with CRM systems

This role may be a fit for you if you:

  • Have excellent verbal and written communication skills

  • Have a high level of flexibility and ability to work as a team member and have excellent customer service skills when engaging with both internal and external constituents.

  • Have the ability to multi task in a structured work environment.

And You'll Love this Position if:

  • You are by nature a self-starter, quick learner, detail oriented and have strong organizational and communication skills;

  • You adjust quickly to changes to work processes and requirements

  • You set high standards of performance for yourself and others and strive to consistently achieve excellence in all tasks and goals

  • You form strong relationships and partnerships in order to provide an outstanding service experience to internal and external customers, and take responsibility for customer satisfaction by listening, following up and meeting deadlines.

There may be some Physical Demands:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Employee is routinely required to lift 20 to 50 lbs.

  • This position works in a typical office setting and within the community. There may be extended periods of sitting, standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use.

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