GreenSky Administrative Services LLC Customer Service Representative in Atlanta, Georgia
GreenSky is one of the fastest growing Financial Technology companies in America. We make it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, GreenSky is quickly changing the consumer credit marketplace. We have a great team, are growing quickly, and are backed by some of the leading investors in the world.
Looking for great talent to help us continue our rapid growth!
Position: Customer Service Representative
Location: Atlanta, Georgia
Organization: This position is a member of the Customer Service Operations team and reports to the Front Line Manager, Customer Service.
Shifts: Shifts are 12-9 pm, 1-10 pm, 2-11 pm, or 3 pm – 12 am and you will work Monday through Friday and one Saturday or Sunday. Shifts are primarily 9 hours with a 1 hour unpaid lunch. Most agents are required to work at least 1 weekend day per week. The call center is open 363 days/year, we are closed on Thanksgiving and Christmas.
Duties & Responsibilities:
Professionally handle incoming calls, voice mails and emails to ensure that customer, merchant and sponsor issues are resolved both promptly and accurately with the highest possible degree of respect and urgency.
Thoroughly and efficiently gather customer information, assess and fulfill customer needs, education the customer where applicable to prevent the need for future contacts and document the interaction through contact tracking.
When necessary, appropriately escalate caller issues to the proper team or front line manager.
Perform administrative duties on occasion.
Required Skills & Qualifications:
1+ years of experience in a call center or help desk capacity required
Proficient in the basic use of PCs including Microsoft Window, Internet Explorer and Microsoft Word
Demonstrate a passion for excellence with respect to treating and caring for customers
Strong decision making and analytical abilities
Ability to troubleshoot customer issues over the telephone
Strong detail orientation and communication/listening skills
Willingness to work a flexible schedule
Willingness to accept constructive feedback
Highly developed sense of urgency and commitment to customer satisfaction
Bilingual English and Spanish is not required, but is highly preferred
Must be a team player.
GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
Street: 1797 NE Expressway