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Kforce Application Support Engineer in Atlanta, Georgia

Kforce has a client in Atlanta that is seeking to hire an Application Support Engineer.Duties and Responsibilities:

  • Design, engineer, document, and implement distributed enterprise server environments as well as cross training support technicians on new technologies implemented

  • Successfully work with Executives, Project Managers, System Administrators, Network Engineers, Developers, Business Analysts, System Testers, Desktop Support Technicians, and end users in the implementation of small and large IT solutions

  • Work closely with developers to promote code from development environments, test environments and through to production environment

  • Learn quickly and show initiative when needed to implement new technologies and when resolving difficult support issues

  • Manage multiple projects and initiatives with minimal guidance or supervision

  • Manage and support Windows Server Environment

  • Performing ticket resolution using Remedy

  • Implementing, configuring and supporting Microsoft Windows and Linux Servers (including maintaining all server documentation)

  • Performs enterprise systems management for data center also includes some support for desktop environments

  • Diagnosing and correcting hardware and software problems; Performance capacity and providing technical support to end-users

  • Manage changes and compliance using Remedy Event Management

  • Perform application support as necessary

  • Assist/mentor lower tier personnel with troubleshooting

  • Deploy and configure applications as delivered by Application Development

  • Track and manage all components of an operational application ensuring all components are documented and what is needed for reliable operation is clearly understood and monitored, this includes application interfaces and data movements

  • Facilitate and/or lead planning for upgrades as needed for end of life components

  • Diagnose and resolve complex level-3 technical support issues that involve

  • Ability to design, engineer, document, and implement distributed enterprise server environments

  • Extensive knowledge of Windows Operating system security

  • Experience with virus defense systems and backup and recovery solutions

  • Knowledge of IP, VPN, Ethernet, and other LAN technologies

  • Ability to respond effectively to the most sensitive inquiries or complaints; Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

  • Ability to write reports, business correspondence, and procedure/support manuals

  • Ability to define problems and collect data, establish facts, and draw valid conclusions

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours