Tetra Tech User Services Administrator II in Arlington, Virginia

Title: User Services Administrator II

Location: United States-VA-US-Arlington

Job Number: 17700000176

Tetra Tech is a leading provider of consulting and engineering services differentiated by Leading with Science in providing innovative technical solutions to our clients. We support global commercial and government clients focused on water, environment, infrastructure, resource management, energy, and international development. With 17,000 associates worldwide, Tetra Tech provides clear solutions to complex problems. We offer competitive compensation and benefits and are searching for innovative people to join our teams. We are an equal opportunity employer.

Tetra Tech

is currently seeking a

User Services Administrator II

for our Arlington, VA office location.

Responsibilities:

Based in our Arlington office, this position is responsible for in-person and remote end-user desktop support, troubleshooting, service monitoring, and how-to training focusing on the needs of our International Development family of companies with operations in the US and overseas.

You will work with our Global IT team and use established procedures and policies to perform the following:

  • Use excellent customer support communication skills to provide daily internal end user support (customer) to local area offices and overseas staff.

  • Assist in the installation, maintenance, and general support of systems and applications, including computers, desktop software, cloud-based software, phones, meeting support and video conferencing

  • New Hire Onboarding: setup computers for local office and overseas project office staff and ensures all require services are setup and ready for new hire start.

  • Coordinate setup and performance changes for enterprise applications to meet the employee and business needs (Office365, Egnyte, file permissions, computer moves, etc)

  • Document, track and monitor requests to ensure a timely resolution.Familiar with standard concepts, practices, and procedures for desktop support.

  • Monitor service and serve as a regional principal point of contact for resolving customer questions or problems related to IT functions, determine problems, and works across departments to provide solutions.

  • Employee engagement/training: Train and orient existing and new customers in current and new technologies to help them leverage applications that meet office and program objectives. Collaborate across departments to develop and fulfill training requirements for local office and overseas staff.

Qualifications:

Experience Requirements:

  • Minimum of 3-5 years of related technical or help desk experience.

  • Previous local office and help desk support experience.

  • Experience installing and troubleshooting desktop and laptop operating systems and applications.

  • Experienced in support new employee on-boarding, including computer roll-out, configuration, and maintenance of computer equipment, workstation and basic printer troubleshooting and repair, telecommunications and teleconferencing equipment.

  • Previous experience training staff on new technologies

  • Prior work with staff based overseas or in the field is extremely desirable

  • Willing and able to travel to offices within the DC area and occasional travel to other states. Skills Requirements:

  • Ability to work independently and to prioritize tasks which may come from many different customers

  • Excellent customer service with the ability to assist customers, in person and over the phone.

  • Knowledge and ability to troubleshoot technical issues for desktop/laptop/software.

  • Demonstrate strong communication and documentation skills with the ability to explain technology from internal customer’s perspective to provide in-depth how-to training and documentation.

  • Knowledge of basic computer hardware, Windows 7/10, file permissions, cybersecurity prevention and remediation, and cloud services management and usage, including: SharePoint, and Office 365, and Egnyte (preferred).

Degree Requirements:

Bachelor’s Degree in computer science or related field preferred, or an Associate’s Degree and additional work experience.

For more information on our company, please visit our website at www.tetratech.com

EOE AA M/F/Vet/Disability

Tetra Tech is committed to creating a diverse environment and is proud to be an equal opportunity employer. We invite resumes from all interested partiesincluding women, minorities, veterans and persons with disabilities.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Job: Information Technology