Deloitte Client Account Manager HHS OS in Arlington, Virginia
Deloitte Services LP
Location: Arlington, VA
The Client Account Manager integrates the business through the development, management, and execution of strategic and tactical account management practices for the organization s OCEO and strategic accounts. Providing market development services for an account or multiple accounts with a portfolio size generally from $50 to $150 million in projected client revenue. Client Account Senior Managers work with a network of firm resources as part of an integrated go-to-market model across account business development, operations, and talent, as represented in the CAM framework. This broad range of capabilities provides the basis for discussion around prioritizing needs and activities that will help drive the most value for the account team.
Role: Client Account Manager (CAM) Manager
The Client Account Management (CAM) Program
At Deloitte, clients are at the heart of everything we do. As a part of Market Development, the CAM program is comprised of professionals who are dedicated to providing our most important client accounts with streamlined cross-functional support. CAMs work directly with account leadership and act as the single point of contact for account operations and market-related requests. CAMs help build and execute client service strategies, optimize internal support, and increase efficiencies to enable our teams to provide the best Deloitte Client Experience.
Essential functions of Managers in the CAM Program at Deloitte: The CAM Manager will work closely with account leadership to develop leading practices and manage account operations and marketing.
Responsibilities will be based on client relationship objectives and the needs of the account team, and will include some or all of the following:
Account Impact Activities: Manage Account Strategy and Planning, Client Service Assessments, Marketing Strategy, Client and Alumni Relationship Management, and Leadership/Client Meeting Preparation
Account Operations/Internal Management Activities: Lead Account Meetings, Team Communications, Opportunity Management, Onboarding/Offboarding, Knowledge Management and support Account Financial Management as needed
Contract, Risk and Quality Management Activities: Manage Contract activities and the implementation of account s Confidential Information Program
In addition, the CAM Manager is expected to contribute to the development of the CAM Program by sharing account management best practices, and/or leading other practice development efforts.
Position-Specific Required Skills:
Bachelor s degree
Demonstrated team leadership experience
Minimum 7 to 10 years work experience; experience in professional services or other relevant industry is a plus
Strong organizational skills and project management skills
Ability to adapt to a changing environment
Exceptional interpersonal and communication skills
Proficient in Microsoft Office suite strong PowerPoint and Excel skills critical
Excellent analytical and problem-solving skills
Category: Management Consulting
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.