Nestle Brand Services & CRM Specialist in Arlington, Virginia

Nestlé USA and Gerber have always been committed to offering healthy foods and products in people’s lives from the beginning. Now more than ever in the new Arlington, VA headquarters, we are dedicated to bringing even more quality ingredients and nutritious foods. Nestlé USA and Gerber are transforming what we do, how we do it, and how we work to enrich healthy lives.

Our new home in Arlington VA directly across from Washington, DC offers close proximity to world-class restaurants, shopping, and museums. You are steps away from the renowned national landmarks such as the Washington Monument and the world’s largest museum complex, the Smithsonian Museums.

Now is the time to define your future, and ours, too. Find your fulfilling personal and professional life, matched with our competitive benefits, focus on innovation and limitless opportunities to learn and advance your career. Discover the ways that Nestlé USA & Gerber values and supports our employees and community. Giving back continues to be a part of our tradition. As the world’s leading nutrition, health and wellness company, our focus is not only about nourishing our customers, it’s about enriching you.

The Brand Services & CRM Specialist will deliver best in class consumer engagement across owned and operated channels (website, mobile, CRM, emails), managing our current digital experience for MyGerber consumers. S/he will optimize our experiences to drive up acquisition, engagement and loyalty. The role will work closely with our digital data analyst and web specialist to drive actionable recommendations on enhancing the MyGerber ecosystem and delivering on key metrics.

  • Continue the expansion of Dotti, our personalized messaging service across new platforms and technology partners. Work with the Parents resource center to continue improving the Dotti experience and deliver best in class satisfaction and engagement metrics.

  • MyGerber Strategy Engagement: Execute My Gerber engagement & content plan across email, web, rewards, and MyGerber utilities ensuring we meet objectives for both acquisition and engagement goals.

  • Execute brand plan and product integration across emails and MyGerber communications. Act as key point of contact for leveraging 1st party data for insights and targeting.

  • Manages Gerber database, data analysis, consumer segmentation, and 1st party data strategy in partnership with agency and data analyst.

  • College degree and preferably MBA

  • Strong operation experience in digital mktg, website management and CRM in CPG (2 years experience)

  • Strong understanding of digital and personalization technology

  • Budget responsibilities

  • Experience in managing digital agency and tech vendors

Job: Marketing/Brand Management

Organization: Nestle Nutrition

Title: Brand Services & CRM Specialist

Location: VA-Arlington-Arlington

Requisition ID: 18008796

The Nestlé Companies are equal opportunity and affirmative action employers and are looking for diversity in qualified candidates for employment: Minority/Female/Disabled/Protected Veteran.