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Catholic Health Initiatives Division Director Risk Management Operations in Arizona

Division Director Risk Management Operations


Requisition #: 2019-R0240646

Post Date: Feb 10, 2020

Position Type: Regular

Scheduled Hours per 2 week Pay Period: 80


Job Summary

As a member of the division / market strategic and operational team, the DRMO is responsible for the identification, design, implementation, sustainment and evaluation of CommonSpirit Health’s risk management program designed to reduce the frequency and probability of loss and establish robust risk management operations at the division, market and facility level. This work includes the identification, analysis and management of potential and actual risk exposures (worker, patient, visitor, reputational, and environmental), claim management facilitation, insurance operations interface, information systems utilization and risk finance analysis. With national, division, market and facility senior leaders, the DRMO ensures the appropriate level and type of risk management resources are available, competent and capable of carrying out risk management responsibilities.

Key Responsibilities

  • Consult and provide support to division leaders on potential or actual risk management issues including informing them of potentially serious safety, risk or claim issues which may have significant financial and / or reputational repercussions including acquisitions, divestitures, service line expansions and other strategic initiatives.

  • Collaborate with Corporate Responsibility and Legal Services to provide consultation, direction, support, and coaching to facility operations leaders on the investigation, analysis and action plan development following a high-profile risk event such as an allegation of abuse, drug diversion, an unexpected patient, visitor or worker death, large scale privacy breach, complex ethical dilemma, or criminal activity. This investigation may or may not include a root cause analysis.

  • Collaborate with Patient Safety and Claim Operations on the implementation and evaluation of an Enterprise-wide process for early disclosure, communication and resolution, including financial, when unintended deviations in care result in patient harm.

  • Collaborate with Patient Safety on creating a proactive high reliability culture at the division level through the analysis of loss trends, aggregate incident data, complaint and grievance patterns, safety indicators and other risk factors. Utilize this analysis to prevent future losses, reduce harm and increase risk awareness within the division.

  • Identify service lines or departments with either actual or potential high risk of employee, visitor, environmental, or patient harm/losses and conduct a risk assessment or identify internal or external resources capable of performing the assessment. Work with risk owners and other key stakeholders to an action plan to address gaps.

  • Partner with division, market and facility leaders in the hiring, orientation, management, evaluation and professional development of individuals responsible for the risk management function. Professional development includes coaching, mentoring, and elevating the role, visibility and credibility of the risk manager within the facility.

  • Attend, as a permanent member, division committees including Nurse Executive Council, Quality and Values, Risk and Safety, Ethics, Complaint and Grievance, Medical Staff and other Division committees as appropriate.

  • Provide support to key stakeholders to ensure risk-related policies comply with accrediting agencies, state statutes, federal mandates and other regulatory organizations.


  • Bachelor’s degree - Required

  • MBA, MHA, MSN, CPCU or other healthcare graduate degree - Preferred.

  • Safety or risk management professional designations suchas ARM, CSP, CHSP - Preferred

  • Certified Professional Healthcare Risk Management (CPHRM)designation - Required or obtained within one year of hire.

Required Experience:

  • Minimum of 7 years’ experience in the fields of clinicalhealthcare operations and healthcare risk management.

  • Employee, environmental and loss prevention experience.

  • Minimum of 5 years’ experience in a management orsupervisory role in a health care related environment.

  • Ability to work independently within a defined strategy.

  • Demonstrated ability to work effectively within a matrixorganizational structure with many stakeholders.

Additional Information

  • Requisition ID: 2019-R0240646

  • Schedule: Full-time

  • Market: Catholic Health Initiatives - National Office

About Us

We are excited to share that CHI was named as one of America’s Best Employers 2019, by Forbes. Clickhereto learn more.

Chances are, you’re here because you’re looking for a career offering greater opportunity, challenge and fulfillment. We’re confident you’ll find all three at CHI. As one of the nation’s largest nonprofit health systems, we offer a wealth of careers across more than 101 hospitals in 18 states. Our faith-based health system welcomes you to share in our mission of building healthier communities, whether as a surgeon in the operating room or an administrator in a conference room. When you work in a supportive environment with like-minded professionals, wonderful things happen. Learn More

Equal Opportunity Employment

Consistent with our Core Values, Catholic Health Initiatives employers are EEO/AA/M/F/Vets/Disabled Employers. Qualified applications will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identification, protected veteran status, disability or any other legally protected characteristic