DXC Technology Associate Technician in Any City, Connecticut
Provides moderarely complex level 2 technical support to end users for personal computers, system communications (LAN/WAN) and/or software applications (packaged products/custom applications to comply with established service level agreements).
Essential Job Functions
Interfaces with end users to resolve moderately complex problems concerning system functions reported through a problem ticket. Assesses diagnostic information and determines alternatives. May recommend process changes.
Performs install, move, add, and change (ICMS) activities based upon prescribed procedures and processes. Diagnoses problems, initiates scripts or loads patches to implement the activity. Escalates unresolved issues or problems and may provide alternative courses of action.
Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures.
Provides guidance and training to client population on system and products to eliminate recurring errors for larger or multiple systems/products with minimal coordination. Recommends changes to procedures and processes; implements as approved.
Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.
Supports documentation maintenance; updates information and changes as directed.
Works with less experienced technical and non-technical personnel on both routine and complex projects.
High school diploma or G.E.D.
One or more years of technical training preferred
Four or more years of technical support experience
Experience working with company products and operating systems
Experience working with solving computer-related technical problems
Experience working with the company escalation policy
Good interpersonal skills to interact with clients and team members
Good communication skills
Good organization skills to balance and prioritize work
Good analytical and problem solving skills
Leadership skills to guide and mentor the work of less experienced personnel
Client or office environment
May require shift or weekend work
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities