Sutter Health Patient Access Representative Per Diem Variable Shift in Antioch, California
The Patient Access Representative greets, interviews and registers incoming patients to the hospital in a prompt, professional, courteous and confidential manner. Serves as the face to face point of contact for the patient at the facility. Obtains all necessary information to register and financially clear patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings. Responsible for functioning as the hospital operator using a multiline telephone system and responsible for all overhead paging and calling of accurate and timely codes. Responsible for supporting the success of a high-performing shared services organization by helping to champion and drive the long-term MFSS vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in programs and in using tools in support of building a high performance culture via the standard MFSS responsibilities (e.g. performance measurement, people development, customer relationship management, etc.).
High school diploma or equivalent required.
Previous experience in a hospital or related setting is required, with multi-line telephone system experience preferred
Medical terminology desired
Computer experience from a user's perspective is highly desired
Skills and Knowledge:
Working knowledge of Medicare, Medi-Cal and private insurance payors, collecting payments, and posting of receipts
Knowledge of basic telephone etiquette
Excellent customer service skills
Ability to maintain a calm and professional demeanor in an atmosphere of changing priorities
Must have accurate typing skills of 35 wpm with basic experience working with main frame computers, calculators, copiers, and multi-line telephone systems
Primary Location: California, East Bay, Antioch
Organization: Sutter Delta Medical Center
Employee Status: Regular
Position Status: Non-Exempt
Job Shift: Variable
Shift Hours: 12 Hour Shift
Days of the Week Scheduled: Varied Days
Weekend Requirements: Every Other Weekend
Hrs Per 2wk Pay Period: Per Diem
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.