Parsons Corporation Sr. Service Desk Support Technician in Annapolis Junction, Maryland

Sr. Service Desk Support Technician


Annapolis Junction, Maryland, United States

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Service Desk Support Technician

Annapolis Junction, MD

Parsons provides complex, solution-oriented services for the defense, intelligence, security, and smart cities markets. Our purpose is to Deliver a Better World . We do this with digitally-enabled defense, security and infrastructure solutions. These solutions respond to opportunities created by disruptive technology, expanding global population, urbanization, aging infrastructure and security challenges.

The Opportunity:

This is an entry-level position that assists with various IT and related functions as needed. Employee will perform IT support and assist with IT purchasing and inventory control work. Work requires monitoring the help desk queues and responding to telephone calls, email and personnel requests for support. The Help desk Specialist will perform upgrades or replacement of hardware and software systems and related requests. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Provides support to end users on a variety of issues. Identifies, researches and may resolve technical and related problems. Update the Frequently Asked Questions (FAQ) and knowledge base for possible solutions. There is considerable data entry and use of various computer-driven word processing, spreadsheet and file maintenance programs. Other duties may include researching product availability, costs, and securing quotes for software and hardware. Maintains paperwork for requisitions, purchase orders, packing slips, and for goods ordered and received.

RequiredSkills :

  • High School Diploma (or equivalent) and 0-6years of IT and/or facility related experience preferred.

  • Basic understanding of PC Hardware and Software, Windows OS

  • A+ certification or equivalent

  • Excellent interpersonal skills

  • Must currently posses a Top secret SCI Poly clearance and keep the ability to maintain that clearance.

  • Must be able to work alone and independently without supervision on assignedtasks

DesiredSkills :

  • Experience with Active Directory.

  • Security+ Certification.

Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBT.

For more about Parsons, visit and follow us on Facebook , Twitter , LinkedIn , and .

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBT

Parsons is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to an individual's race, color, religion, national origin, ethnicity, union affiliation, age, sex, sexual orientation, gender identity and expression, pregnancy, employable physical or mental disability, veteran status, genetic information, immigration status, or any other basis protected by applicable laws.