IHA Health Services Corp Reconciliation Clerk in Ann Arbor, Michigan

Job Details:





The Reconciliation Clerk is responsible for the opening, sorting, and distributing of external and internal mail; posting of office batches and entering personal pays; and verifying and sorting of daily lockbox. Is responsible for direct contact with multiple couriers.



  1. Balances daily office batches and works with Practice Managers and offices to resolve issues.

  2. Posts batches from the offices on a daily basis.

  3. Prepares monies for daily bank deposits.

  4. Posts personal payments in the Practice Management System (PMS) on a daily basis.

  5. Sort and balance lock box for daily posting.

  6. Opens and distributes internal and external mail daily.

  7. Stamps outgoing mail.

  8. Verifies pick-up and drop off of daily bins from multiple couriers.

  9. Organizes and stores encounter forms.

  10. Ensures all information delivered to offices, administration, and Business Services is accurate, timely and complete.

  11. Performs other duties as assigned.







  1. Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission and core values statement.

  2. Must be able to work effectively as a member of the business services team.

  3. Successfully completes IHA's "The Customer" training and adheres to IHA's standard of promptly providing a high level of service and respect to internal or external customers.

  4. Maintains knowledge of and complies with IHA standards, policies and procedures, including IHA's Employee Handbook.

  5. Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems.

  6. Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines

  7. Serves as a role model, by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences._

  1. Uses resources efficiently._

  1. If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.



Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.







EDUCATION: High school diploma or GED.


MINIMUM EXPERIENCE: Customer service experience preferred.



  1. Ability to accurately use calculator, fax machine, and stamp and credit card machine.

  2. Ability to coordinate, file and distribute materials accurately in a timely manner.

  3. Sufficient knowledge of mathematics.

  4. Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, Outlook, Microsoft Word and Excel, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.

  5. Excellent communication skills in both written and verbal forms, including proper phone etiquette

  6. Ability to work collaboratively in a team-oriented environment; courteous and friendly demeanor.

  7. Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, vendors, couriers, insurance representatives and guests.

  8. Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.

  9. Good organizational and time management skills to effectively juggle multiple priorities and time constraints.

  10. Ability to exercise sound judgment and problem-solving skills.

  11. Ability to handle employee and organizational information in a confidential manner.

  12. Successful completion of IHA competency-based program within introductory and training period.



  1. Physical activity that often requires keyboarding, filing and phone work.

  2. Physical activity that often requires extensive time working on a computer.

  3. Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting.

  4. Physical activity that sometimes requires lifting, pushing and/or pulling up to 20 lbs.

  5. Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.

  6. Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.

  7. Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.


This job operates in a typical office environment which involves frequent interruptions and significant interaction with people which can be stressful at times.

Category: Business Services

Facility: IHA Administration

Department: Business Services

Schedule: Full Time

Hours: 40 Hours