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House of Blues Retail Lead in Anaheim, California

Job Summary:

Who are we?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 30,000 shows and 95+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 900 brands with the 86 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Who are you?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role:

  • Responsible for operations of retail store within the venue as well as supervising retail staff. Accountable to meet or exceed forecasted revenue and labor costs, and assist in maintaining appropriate inventory level requirements.

Responsibilities:

I. Financial Performance: Budget Accountability

  • Responsible for weekly review of sales, inventory and labor figures via the following reporting mechanisms:

  • Weekly Perpetual Inventory

  • Revenue & Labor Reports

  • Responsible for a monthly review of profitability via P&L statement.

II. Supervision and Development of Department

  • Ensure positive and creative team environment within the department

  • Facilitate open communication with the supervisors and staff

  • Perform staff evaluations (training, 90 day, annual). Set development and performance goals, monitor progress

  • Assure complete and satisfactory on-going staff training

  • Develop incentives for staff to generate sales and boost morale

  • Complete weekly staff contact logs

  • Fulfill appropriate overall staffing levels through recruitment and hiring

  • Ensure that hiring/disciplinary/termination standards follow all HOB guidelines

III. Store Operations

  • Allocate proper staffing per shift based against revenue target and operational activities

  • Assist and support retail staff in any of their job functions, as needed

  • Fulfill or delegate the following tasks:

  • Accurate shift/register checkouts

  • Enter comps and voids

  • Check damaged merchandise and enter into backoffice system

  • Review stock levels, correct pricing, and request markdowns as necessary

  • Maintain necessary sales floor and stockroom organization and cleanliness

IV. Fulfill Customer Service Expectations

  • Must demonstrate superior customer service techniques and serve as a role model to entire staff

  • Must be able to demonstrate effective selling and upselling techniques

  • Ensure that staff is adhering to GUEST acronym in their sales approach

V. Visual Merchandising

  • Responsible for attractive display appearance based on merchandising guidelines

  • Change displays frequently (weekly) to keep store looking original and fresh

VI. Other Administrative Responsibilities

  • Attend Department head operations meetings

  • Participate in bi-weekly retail conference call with Home Office and all venues

  • Receive shipments and submit vendor discrepancy / non-compliance forms based on receiving & stockroom guidelines

  • Enter backoffice purchases, transfers, credit memos and physical inventory counts

  • Administer physical inventory counts at period end per manual guidelines

Qualifications:

Minimum Requirements:

  • High School Diploma

  • Previous Cash Handling experience

  • Three years of retail experience with two years supervisory experience

Preferred:

  • College degree in business, marketing or related field

Physical Demands/Working Environment:

  • Regular lifting, bending, stooping and stretching as required to receive shipments and facilitate merchandise and display movement

Competencies and Skills Required:

Competency Title

Skills

Analysis and Decision Making

Basic MS Office Skills

Building Trust

Basic managerial finance

Interpersonal Skills

Point of Sale system

Planning and Organization

Labor management system

Communication

Merchandising skills

Customer Focus

Employee theft detection

Building a Successful Team

Hiring/interview techniques

Team Member Management & Development

Information Monitoring

Gaining Commitment

If the above description sounds like you and fits your background, apply online at www.livenationentertainment.com/careers to join the Live Nation Entertainment team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITYLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

About Us

Recognized two years in a row by Great Place to Work®, Live Nation Entertainment is the global leader in live entertainment and ticketing. From ground-breaking software to support our world-class platform Ticketmaster, to our mix of legendary venues and restaurants in House of Blues, to our unparalleled roster of artists supported by diverse professionals in all facets of corporate operations, we offer a world of opportunity and an array of careers across every discipline.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our full-time, global workforce of more than 21,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents (plus a baby bonus to help with expenses), and tuition reimbursement to fuel your ongoing professional development and career growth. Plus, working for the world's largest live event and ticketing company means you'll have access to concerts, festivals, sports games, and other live events through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

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